“Accessibility starts with awareness. When we design with accessibility in mind, everyone benefits.”

In this special episode of the AI at Scale Podcast, released on Global Accessibility Awareness Day 2026, Rick Blair, Senior Principal, Digital Accessibility Program Manager at Schneider Electric, shares a perspective on AI accessibility everyone should hear. Based on his personal and professional experience, he explains how AI is already changing daily life for people with disabilities. Tools such as image recognition and content generation are enabling independence, improving productivity, and opening new opportunities.

In this episode, you’ll hear about:

✔ how AI supports accessibility in real-life scenarios and helps create more inclusive digital experiences

✔ what barriers still exist in digital environments

✔ why awareness and inclusive design matter at every stage For C-level executives, it is a clear call to act , and unlock the full value of AI for people, performance, and growth.

In this episode of AI at Scale podcast, I sit down with Ghaia Belaakaria, Senior Data Scientist, Embedded AI at Schneider Electric, to explore a powerful shift in how enterprises think about artificial intelligence. This conversation focuses on embedded and edge AI, where intelligence runs directly on devices, close to the physical world.

What you will learn:

• Why smaller AI models are critical for scalability, robustness, and sustainability

• How embedded and edge AI improve safety, reliability, and efficiency in real‑world systems

• Examples of where edge AI is already creating value across segments

• The trade‑offs leaders must understand when downsizing AI models without losing performance

• Which future applications—tinyML, robotics, physical AI— will have the biggest impact

It is a great episode to rethink AI beyond the cloud and discover a pragmatic perspective on when less can truly be more.

“How much value is hidden in your customer support data?”

In this episode of AI at Scale podcast, we bring together two senior leaders: Irina Zubova, Vice President Customer Support & AI Operations at Schneider Electric, and Sam Youssif, Vice President Customer Support at Schneider Electric. Together, they take listeners behind the scenes of one of the world’s largest customer support operations, handling over four million interactions annually. Moreover, they explain how AI is fundamentally changing the role of support.

What will you learn:

• How AI is reshaping customer support into a strategic growth engine,

• Why the future of support is a symbiosis between AI co‑pilots and human expertise,

• How millions of customer interactions can be transformed into actionable insights for the entire enterprise,

• Where AI delivers the most value across the end‑to‑end customer support journey,

• How to scale AI globally while balancing rapid experimentation, governance, and operational excellence.