Brigitte Begasse: Achieving quality excellence with AI
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Brigitte Begasse: Achieving quality excellence with AI
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"AI is not replacing quality expertise. It is helping us scale learning, scale expertise, and turn insight into action faster."
In this episode of the AI at Scale Podcast, Brigitte Begasse, Senior Vice President of Customer Satisfaction and Quality at Schneider Electric, explores what AI really changes in two areas where the stakes are high: quality and customer experience.
In this episode, you will learn:
✔ why quality is a promise, not just an inspection step ✔ how AI helps predict and prevent risks earlier, not just detect them ✔ why data needs the right models and ontology to create trusted insight ✔ how AI scales expert knowledge instead of replacing experts ✔ why transformation is about workflows and ownership, not just tools ✔ what predictive quality looks like — and why it matters for customers
Listen to the AI at Scale podcast.