• A leading Chief Digital Officer’s perspective on growth

  • 2023/09/26
  • 再生時間： 27 分
  • ポッドキャスト

A leading Chief Digital Officer’s perspective on growth

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  • サマリー

  • Description: Doug Peacock, EVP and Chief Digital Officer of Associated Bank, joins Dan Marks to discuss how he is leading a Digital First/Product First strategic initiative to use digital channels to enhance the overall customer experience and profitable revenue growth at the bank. Key points covered include:
    • Background and current role
    • Growth at Associated Bank
    • The key growth drivers digital channels enable at the bank
    • How advanced data analytics informs strategy and the impact AI will have
    • Prioritizing engagement, retention, and originations with digital channel capabilities
    • How the digital experience supports sales both in the digital channel and in other channels
    • The changing role of the contact center to support the overall experience
    • The importance of developing curiosity as a key leadership trait
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あらすじ・解説

Description: Doug Peacock, EVP and Chief Digital Officer of Associated Bank, joins Dan Marks to discuss how he is leading a Digital First/Product First strategic initiative to use digital channels to enhance the overall customer experience and profitable revenue growth at the bank. Key points covered include:
  • Background and current role
  • Growth at Associated Bank
  • The key growth drivers digital channels enable at the bank
  • How advanced data analytics informs strategy and the impact AI will have
  • Prioritizing engagement, retention, and originations with digital channel capabilities
  • How the digital experience supports sales both in the digital channel and in other channels
  • The changing role of the contact center to support the overall experience
  • The importance of developing curiosity as a key leadership trait
続きを読む 一部表示

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