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What makes Underwoods different from every other retail jewelry shop?
In this episode of NWA Founders, we sit down with Troy Underwood, Vice President of Underwoods Fine Jewelers, to explore the legacy, craftsmanship, and entrepreneurial mindset behind one of Arkansas’ most respected jewelry businesses. From serving multiple generations of families to adapting a traditional craft for a modern world, Troy shares how purpose, patience, and personal connection fuel his family’s lasting success.

Summary

Troy reflects on the early days of Underwoods Fine Jewelers and how his grandfather Bill's idea grew from a small Fayetteville shop into a trusted regional brand. He explains how Bill's precedent of investing in craftsmanship and maintaining a reputation for excellence has allowed the company to serve families for decades.

While Underwoods is rooted in traditional jewelry-making, Troy emphasizes how important it is to embrace change. From technology that transforms the design process to evolving customer expectations, he explains how the business continues to innovate while keeping quality and trust at the forefront.

For Troy, success isn’t about the number of diamonds sold, it’s about building lasting relationships. He shares insights into leading a team with integrity, creating value that extends beyond a transaction, and why caring for customers as family is at the heart of Underwoods’ identity.

Highlights

00:00 What makes Underwoods different?

23:00 Fake diamonds...

50:00 The perfect diamond?

Key Takeaways

1. Legacy is built through consistency – Long-term trust is earned by prioritizing craftsmanship.
2. Innovation sustains tradition – Modern tools and practices can enhance, but not replace timeless artistry.
3. Relationships define value – Success comes from caring for customers and team members beyond the transaction.

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