『#230: French Florist (Part 2) – In The Business of Love』のカバーアート

#230: French Florist (Part 2) – In The Business of Love

#230: French Florist (Part 2) – In The Business of Love

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 Stephen Continues his discussion with Michael Jacobson about how he help save and ultimately revive his uncle's business. Dave Young: Welcome to The Empire Builders Podcast, teaching business owners the not-so-secret techniques that took famous businesses from mom and pop to major brands. Stephen Semple is a marketing consultant, story collector, and storyteller. I'm Stephen's sidekick and business partner Dave Young. Before we get into today's episode, a word from our sponsor, which is, well, it's us, but we're highlighting ads we've written and produced for our clients. So here's one of those. [Travis Crawford Ad] Rick: Told you, Brian. Brian: Told me what? Rick: This is part two of last week's episode. Brian: Oh yeah. And it was getting good. Rick: And if you missed it, you can always listen to the first one. Just back up to last week's episode. Take it away fellas. Stephen Semple: In my TEDx Talk that I did, the very, very first slide, the very first slide is win the heart and the mind will follow. Michael Jacobson: That's exactly right. We're humans. We're emotion lead. That's exactly right. Stephen Semple: Even engineers make decisions emotionally. We are wired to make decisions emotionally and connect with things emotionally. So you're 1,000% correct on this. Michael Jacobson: Thank you. Yeah, I mean, so far so good. So ultimately, the market will decide if that's true or not, but I tend to believe that that is true. Stephen Semple: Well, it's already voted that way with you so far. Michael Jacobson: Yeah, I mean, it's coming that way. And so we really focus our brand on making the client feel like the hero because they are. Buying flowers from us should feel as good as receiving the flowers. It is a remarkable act to send flowers to somebody. You are literally creating a more loving world. Stephen Semple: Yes. Michael Jacobson: And I don't know what the meaning of life is, Kay, but when I ask people, a lot of times the response is it's human connection. Or if they want to go even deeper, the meaning of life is love. And so that's the business we're in. And if you're leveraging flowers, the most meaningful gift you can give to tell somebody that you love them, you should be praised for that. And so we make our centers feel very good about that as they should be. Stephen Semple: Well, if you think about it, your business is very, very similar. Let's just look at the emotional part. Your is very similar on the emotional level as engagement rings. The person who gives an engagement ring, yes, they want the person that they're giving the ring to feel good, but it's that I give this beautiful ring to this person. They feel good. I feel good in return. So you're absolutely right. The gift of giving when it's done right both end up getting positive emotional feelings about it. The receiver feels great. And when it's done right, the giver feels great as well. Here's the other thing that people discount in gift giving, it now actually creates a shared narrative. Michael Jacobson: That's right. Stephen Semple: Because we've actually shared in that gift, even if it's thousands of miles away, even if I never talk to the person, even if the person's in a coma and it goes to the hospital, I still have a shared experience now with that individual through emotionally taking that act. You're absolutely 1,000% correct on these things. Michael Jacobson: Yeah, thanks. It bothers me because we would not be doing what we're doing if somebody else was. We never had the ambition. So I want to answer your question on my franchise. We wouldn't franchise, we wouldn't even expand corporate locations if there was somebody in our industry that was doing it as well as we thought it should be done. But nobody is. Our market leader is 1-800-FLOWERS, and my job is not to bash the competitors. We shine our own lamp.
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