What if I told you that the secret to transforming your practice and your life could be summed up in two words that sound almost too simple to work? Forty years ago, I sat in a seminar and heard something that changed everything for me – not a complex system or revolutionary technique, but the most profound practice management secret of all. And here's the twist that took me decades to fully understand: the most selfish thing you can do is actually be of service to others.

Let me paint you a picture. I walked into my practice one day thinking it was just another ordinary day, only to discover my entire team had orchestrated a surprise 70th birthday party that brought me to tears. Or take the time I was on vacation in Patagonia when a desperate patient called, and my decision to help them from the other side of the world created a moment of gratitude that transformed both our lives. These aren't just feel-good stories I'm sharing – they're the inevitable results of a philosophy that challenged everything I thought I knew about success.

In this episode, I'll share why I believe resentment comes from expecting people to behave in ways they never agreed to, and how I discovered that the fastest way out of a bad mood isn't to focus on yourself – it's to find someone to help. In our profession where clinical expertise meets human connection, this approach doesn't just feel good; it becomes the foundation of a thriving practice where making people feel cared for naturally leads to business success.

Whether you're struggling with difficult patients, team dynamics, or just want to feel better about your daily interactions, I'm offering you a refreshingly simple yet radical approach that you can start implementing immediately. No special training required – just the decision to be nice and trust that the positive energy you put out will find its way back to you in ways you never imagined. After four decades in practice, this is the one thing I wish I could tell every practitioner starting out.

Mentioned in this episode:

Transform your practice with Dr. Michael Sonick's "Treating People Not Patients" course

Learn the hospitality secrets that create patient loyalty, drive referrals, and build thriving practices. Get 9 video modules, bonus content, and 6 CE credits for each member of your team!

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