02: The North Star of Customer-Led Growth with Samantha McAlister

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02: The North Star of Customer-Led Growth with Samantha McAlister

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In this episode of The Midgame Mindset, host Rich Bishop and Samantha 'Sam' McAllister explore the importance of customer value in driving business growth, leadership lessons learned from personal experiences, and the evolving role of customer success in today's market. Sam shares her career journey, insights on mentorship, and the significance of building a supportive community. They discuss the challenges and opportunities in the private equity landscape and the impact of AI on customer engagement.

#TheMidgameMindset #customervalue #clientsuccess

Key Takeaways:

- Demonstrating measurable customer value is crucial for growth.

- Leadership is about helping others grow alongside you.

- Core values evolve from stability and achievement to resilience and progress.

- Mentorship can shift your perspective from perfection to progress.

- Navigating private equity requires understanding different investment strategies.

- Customer success is essential for driving enterprise value.

- Building a personal board of directors can provide invaluable support.

- AI can enhance customer engagement and streamline processes.

- Understanding customer needs is key to improving satisfaction.

- Change is challenging but can lead to significant rewards.

About the Host:

Rich Bishop, founder and CEO of Midgame Consulting, is a dynamic speaker and thought leader in the realms of sales strategy & execution. His engaging presentations and workshops equip high-level executives with actionable insights and strategies to transform their business operations. Known for his hands-on problem-solving approach and proactive leadership, Rich’s sessions are packed with practical advice and real-world examples that inspire and empower. With a focus on measurable outcomes and client success, Rich is a sought-after speaker at industry conferences, webinars, and seminars.