In this episode of Choose People Love Pets, Brianna Armstrong, DVM, and Phoebe Valdez, hospital manager and mom, unpack the tricky—but vital—question: How do you know when a team member’s behavior needs to be addressed?

They explore:

• The difference between a bad day and a behavior pattern

• The importance of early conversations and how to avoid big issues later

• How to spot red flags like impact on clients, team morale, and culture

• What to do when multiple people are reporting a concern

• The value of feedback that leads with care, curiosity, and clarity

You’ll hear practical strategies, personal experiences, and a “leadership insider challenge” at the end to help you take action in your hospital this week.

🔍 Key Takeaways:

• One time = mistake. Two times = message. Three times = pattern.

• Check your gut—if it’s keeping you up at night, it’s time to talk.

• Feedback should never be shameful; it should be intentional, compassionate, and values-based.

• Addressing small things early builds trust and prevents burnout.

💡 Leadership Challenge:
What’s something you’ve been tolerating that needs a conversation? Go have it.

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