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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- ナレーター： Russell Archey
- 再生時間： 53 分
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The 7 Laws of Viral Customer Service
あらすじ・解説
Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner!
Believe it or not, 68 percent of customers begin buying from a different business as a result of poor customer service. That means, if you or your employees show poor customer service, you will, more often than not, never see that customer again! Research also shows that the average business loses 15 percent of its customers each year. Why? You guessed it - poor customer service!
The good news is if you can prevent 5 percent of your customers from leaving you, you can increase your bottom-line profit by 25 to 95 percent. The author Aaron Chavez, in his third book, provides jaw-dropping research and simple common sense customer service laws that every business owner and employee should know and understand.
His "law of the crow" states that if you have to eat it, eat it early! Meaning, mistakes will happen, whether a business owner likes it or not. The key is to not lose a customer over them and to find a way to turn a negative into a positive! How do you turn a negative into a positive? The answer, explained in the audiobook, is in understanding a basic principle of human psychology!