In this month’s Debt Talk podcast, Ripon Ray explores one of the most pressing challenges in modern Britain: the real cost of digital inclusion. As technology becomes central to everyday life, what happens to those left behind? How do we bring marginalised communities into the digital mainstream without deepening inequality or compromising privacy?

Joining the conversation is Elizabeth Anderson, CEO of the Digital Poverty Alliance, who unpacks what true digital inclusion means in today’s society. From a student needing online tools for geography lessons to individuals struggling to upload documents or access essential services, Elizabeth illustrates the profound impact of being digitally excluded. She reveals staggering figures on how many people remain disconnected and the steep social and economic cost of bridging that divide. Elizabeth also delves into the government’s proposed digital ID initiative, raising critical questions about the price of inclusion and the potential erosion of personal privacy in a data-driven Britain.

Rachael Tomaney, representing Napier AI, brings a vital perspective on how digital exclusion intersects with financial crime. She explains how individuals with limited digital literacy can unknowingly become conduits for money laundering and scams, as criminals exploit their vulnerability. With the rise of Authorised Push Payment (APP) fraud, Rachael stresses the importance of balancing innovation with protection — ensuring that while automation and AI enhance security, human oversight remains essential to prevent exploitation.

Together, our panel offers practical insights and top tips on tackling digital exclusion, from community-level engagement to policy-driven reform, ensuring that digital transformation uplifts, rather than marginalises, those most at risk.

Stay tuned for our next episode: “Financial Abuse and Its Impact on Communities.”