If your business is obsessed with numbers but neglecting the people behind them, you need to make a change.

In this episode of Because Growth Matters, Daniel is joined by global CX leader and keynote speaker, Claire Boscq, to explore what truly makes organisations thrive.

With over 30 years of experience in customer experience, emotional intelligence, and employee engagement, Claire discusses the importance of building cultures rooted in trust, care, and authenticity.

They talk about reinventing your career, leading with intuition, and how companies can move from transactional service to transformational experience, create emotional connections at scale, and use AI as a force for deeper human connection.

Timestamps:

00:00 Introduction to Claire

02:02 Overcoming childhood challenges

02:58 Reinvention and career shifts

04:29 Finding balance and personal energy

05:33 Pandemic struggles and building resilience

07:25 The importance of customer experience

10:44 Defining customer experience vs customer service

18:38 Building trust and engagement in sales teams

20:22 The struggles of middle management

22:06 Balancing management and leadership

22:55 Creating a supportive and people-first workplace

28:04 The role of technology in enhancing CX

30:34 The future of customer experience and AI

32:16 Resources and recommendations

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Would you like to be a guest on Because Growth Matters or learn more about working with Growth Matters International? Fill out the application form HERE.

Connect with Daniel:

LinkedIn: Daniel Robus

Website: https://www.growthmattersintl.com

Connect with Claire:

Website: https://claireboscq.com/

LinkedIn: Claire Boscq

Upcoming events: https://claireboscq.com/event/