AI & CX
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AI & CX
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AI and the Customer Experience
While companies are automating customer service with AI bots to increase efficiency and cut costs, customers are reacting by switching brands. In the AI Age, the company that offers the best Human-first customer service will succeed. Humans are still the ones doing the buying, and Humans crave connection, empathy, creativity, and relationships. Five ways to build Human-first customer service.
READ THE FULL ARTICLE:
https://www.working-humans.com/ai/cx/
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Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of Comic Books for Executives and the author of the book “AI-Powered Professional”. Visit Working-Humans.com to learn more.
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