When a heat pump fails, the cracks in the system (both the installation and the wider industry) become brutally clear. Mars sits down with Richard Burrows (Pirate Heating Supplies) to pick apart a system that never worked optimally, explore why so many UK installs fall short and what happens when your system fails.

Pirate Heating Supplies: https://pirateheatingsupplies.com

Mid Wales Plumbing & Heating Supplies: https://midwalesplumbingandheatingsupplies.co.uk

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