Send us a text

"I know the owner", "Why don't you have high-chairs", and more... the entitled customers we deal with and how to handle them. Let's Go!

We celebrate one year of the podcast by going in and tackling the growing problem of customer entitlement in restaurants, exploring how post-COVID culture has changed expectations between diners, bartenders, and staff.

Chef Tony gets real on the following:

• Balloons and party decorations disrupt the dining experience for other guests and damage the restaurant's ambiance
• Free birthday desserts aren't standard at fine dining establishments. When serving dozens of celebrations nightly, it becomes financially unsustainable
• Children in restaurants isn't about disliking kids, but about parents who don't manage behavior in adult dining environments
• Dress code violations range from revealing clubwear to pajamas, reflecting a lack of respect for the establishment's atmosphere
• VIP status is determined by staff based on relationship, respect, and patronage - not by customers claiming special treatment
• "I know the owner" claims are rarely meaningful and won't result in preferential treatment, just stop.
• Quality food and cooking takes time, and customer impatience won't speed up proper preparation techniques

What else? What did we miss that drives you crazy as a worker OR as a customer? We want to know!!! Comment below...

Also, if you've enjoyed this season of Burnt Hands, please subscribe to our podcast and follow us for updates on Season Five. Your support means everything to us! Every follow and subscribe helps us grow and continue to do what we do, so smash it for us and get ready for year two!

Welcome to the show! Burnt Hands Perspective

Support the show

VIRTUAL TIP JAR: https://www.buzzsprout.com/2388325/support

CONTACT US:
www.burnthandsperspective.com
info@reframeyourbrand.com
IG @Theburnthandsperspective

Thank you to our location sponsor, Luce Secondo, located in Summit Pointe in Chesapeake, VA www.lucesecondo.com

For sponsorship opportunities, don't hesitate to get in touch with us directly.

*The views and opinions on this show are meant for entertainment purposes only. They do not reflect the views of our sponsors. We are not here to babysit your feelings, if you are a true industry pro, you will know that what we say is meant to make you laugh and have a great time. If you don't get that, this is not the podcast for you. You've been warned. Enjoy the ride!