Boutique Hotels: Soul, Staff, And Smart Tech
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Boutique Hotels: Soul, Staff, And Smart Tech
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Want to know about boutique hotels that feel alive and profitable? Tune in.
How one director rebuilds tired properties by prioritizing people, design, and local partnerships.
Guest Nicoline Montanus, director of Arq Hotels, shares her experience leading iconic properties and building boutique hotels with soul.
- Increase guest satisfaction by making staff the core of every stay, improving warmth and retention.
- Cut food waste and costs while delivering memorable, personalized breakfasts.
- Free team time with smart digital tools so staff can focus on human moments.
- Revive tired hotels through trust-first takeovers, local sourcing, and thoughtful redesign.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality