AI at the Front Desk: Will It Replace or Empower Our Teams?
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AI at the Front Desk: Will It Replace or Empower Our Teams?
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Artificial intelligence is rapidly entering dental practices; from chatbots on your website to automated appointment reminders and insurance FAQs. But is this technology improving patient experience, or is it commoditizing the heart of dentistry?
In this solo episode of CEO Chairside with Dr. Greg Grillo, we dive into how AI is reshaping the dental front desk. Dr. Grillo explores:
Real stories of practices using AI for new patient scheduling and collections
Where AI adds profit and efficiency (after-hours booking, insurance, payments)
The risks of over-promising, cold interactions, and damaging patient trust
Lessons from airlines, banking, and healthcare on the limits of automation
How to position AI as a digital assistant — not a replacement for your team
If you’re a dental CEO, practice owner, or team leader, this episode will help you decide: will AI replace your front desk, or will it empower them to deliver an even better patient experience?