In this episode of the Business of Business podcast, hosts Staci J Dempsey, Jennifer Faith, and Jack discuss the evolving landscape of customer feedback, particularly negative reviews. They explore how perceptions have changed over the years, the importance of having a structured approach to handling feedback, and the necessity of engaging with customers on social media. The conversation emphasizes the need for businesses to respond to reviews, whether positive or negative, and to establish systems that allow for effective management of customer feedback.

Nugget Alerts
- Negative reviews can feel personal but are part of business.
- Authenticity in reviews is crucial; not everyone will be satisfied.
- Establishing a system for feedback is essential for growth.
- Engagement with customers on social media can turn negatives into positives.
- Responding to reviews can clarify misunderstandings for potential customers.
- It's important to monitor feedback across all platforms.
- Having a structured response system helps manage negative feedback.
- Emotional intelligence is key when responding to criticism.
- Not all feedback requires a business owner to fix the problem.
- Negative reviews can sometimes boost visibility in algorithms.

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Jennifer Faith Dempsey has been in the beauty industry for over 10 years. For the last 5m years, she has owned J. Faith Hair Studio. She brings her experience on how she balances entrepreneurship and motherhood. Check out Jen’s blog.

Staci Joy Dempsey is an insurance agent, a mom, and a busy non-profit volunteer. She truly understands what it means to be an entrepreneur. Staci serves as the podcast's host.

Jack Dempsey is the dad who heads up this busy family. He is a founding partner in Dempsey, Weiss & Associates, an Elmer, NJ-based insurance and investment firm that began more than 30 years ago.