Listen Up! Create Stronger Client Bonds With Empathy and Understanding
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Listen Up! Create Stronger Client Bonds With Empathy and Understanding
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"You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you." - Dale Carnegie
In this episode, Mark and John explore the importance of understanding clients better than they understand themselves. The conversation focuses on how actively listening to understand client needs can transform your business success, highlighting key concepts such as the empathy gap, the empathy map, and how this level of understanding serves as a significant competitive advantage.
Want actionable advice on how to understand your clients better? Listen to this episode today and jot down some notes!
CHAPTERS:
00:00 Introduction
01:20 Two Years of Breaking BizDev
02:41 Episode Rundown
03:38 THE Empathy Gap
11:20 The Empathy Map
15:11 Competitive Advantage
19:19 Competitive Insulation
20:36 Learn What Matters to Your Clients
27:26 Create Feedback Loops
32:31 How to Turn Empathy Into Action
The Empathy Map: https://www.interaction-design.org/literature/article/empathy-map-why-and-how-to-use-it
Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7