Under-Promise, Over-Deliver - Featuring Spencer Ward
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Under-Promise, Over-Deliver - Featuring Spencer Ward
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In this episode of the Idaho Business Podcast, Spencer unpacks the timeless principle of under-promising and over-delivering. From car detailers and roofers to bankers and janitorial companies, too many businesses fall into the trap of overpromising results—and losing trust when reality doesn’t measure up.
Spencer shares real-world stories (including one costly lesson of his own) and insights from leaders like Warren Buffett, Jeff Bezos, Patrick Bet-David, and Ed Mylett on how proper expectation-setting creates long-term loyalty, higher customer satisfaction, and stronger business relationships.
If you want customers who stick around for years—not months—this episode is a must-listen.
If you are feeling the love, make sure to subscribe, rate, and review on iTunes, Spotify, YouTube, or wherever you are!!
If you'd like to be featured on an episode go to theidahobusinesspodcast.com to APPLY!
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