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Empathy is credited as a factor in improved relationships and even better product development. But while it's easy to say "just put yourself in someone else's shoes", the reality is that understanding the motivations and emotions of others often proves elusive. This book helps you understand...

Drawing on studies of social class, crime and deviance, education, work in bureaucracies, and changes in religious and political organizations, this Very Short Introduction explores the tension between the individual's place in society and society's role in shaping the individual, and...

Why customer retention is the new acquisition. If there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, best-selling author of Life After the 30-Second Spot and Join the Conversation, and a...

Enduring management wisdom for today's leaders from Peter F. Drucker Peter Drucker's Five Most Important Questions provides insightful guidance and stirring inspiration for today's leaders and entrepreneurs. By applying Drucker's leadership framework in the present context of today's leaders and...

Here's how to liberate your customers from customer service, keep them happy, and control costs. Most customer-service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a...

A Bigger Vocabulary = A Brighter Future Words. They're the foundation of nearly everything of value in our world. They have the power to create and the power to destroy. The power to inspire and to terrify. The power to enlighten and also to obscure. And, more specifically for you, they have the...

This special edition of A Book of Five Rings contains one hour of traditional Japanese flute (shakuhachi) and 43 minutes of music by traditional japanese ensemble....

Get ahead of the customer experience curve! Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success - Customer Obsessed...

A story can change your heart. It can touch your mind. It can free your soul....

Everyone complains about time speeding up, so we've done something fast, easy, and simple to solve this problem for entrepreneurs around the world. The 25-Year Framework is a single solution for dozens of the most irritating and energy-draining time pressures that plague the business and...

Iyengar provides essential tools to spark creative thinking and help us make our most meaningful choices. She draws from recent advances in neuro- and cognitive sciences to give listeners a set of practical steps for coming up with powerful new ideas....

Embark on a transformative journey toward financial abundance with Wallace D. Wattles' timeless classic, "The Science of Getting Rich." Originally published in 1910, this groundbreaking work continues to inspire and guide individuals worldwide in their pursuit of prosperity and success.

Everyone is now a project leader—learn how to manage them more effectively. If you read (or listen to) nothing else on managing projects and initiatives, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help...

The book Lifehack calls "The Bible of business and personal productivity." "A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has...

Marketing Principles Plus AI traces the evolution of marketing from ancient trade and storytelling to the age of algorithms, revealing how the timeless principles of persuasion—attention, trust, empathy, and storytelling—adapt to each technological era.

Dive into strategic marketing with "Strategic Marketing Metrics: Maximizing ROI and Performance" by Saboosh Hasan. This comprehensive guide takes you through modern marketing metrics and strategies, equipping marketers, business professionals, and entrepreneurs with the knowledge and tools...

Decades of research on achievement suggests people at the top of their game tend to reach their goals because of what they do - not because of who they are. In this short, provocative, and useful HBR Single, motivational psychologist Heidi Grant Halvorson translates the psychological secrets of...

Ninety-five percent of what people think, feel, and do is determined by habits. Habits are ingrained but not unchangeable - new, positive habits can be learned to replace worn-out, ineffective practices with optimal behaviors that can cause dramatic, immediate benefits to the bottom line. In...

What does it mean to be yourself at work? As a leader, how do you strike the right balance between vulnerability and authority? This book explains the role of authenticity in emotionally intelligent leadership. You'll learn how to discover your authentic self, when emotional responses are...

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your...