検索キーワード： ナレーター "Kimberly Farr" すべてのカテゴリー

In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.

Many women - regardless of income, size, shape, ethnicity, and age - are uncomfortable in their own skin. We fixate on our body image and try endless diets, implants, hair extensions, and new shoes, but it's never enough. The problem is that girls and women have been socialized to mistakenly conflate body esteem and self-esteem. Body esteem refers to how you think and feel about your physical appearance: your size, shape, hair, and features.

For over 20 years, John Ford and John Wayne were a blockbuster Hollywood team, turning out many of the finest Western films ever made. Ford, a son of Irish immigrants known for his black eye patch and for his hard-drinking, brawling masculinity, was renowned for both his craftsmanship and his brutality. John "Duke" Wayne was a mere stagehand and bit player in "B" Westerns, but he was strapping and incredibly handsome, and Ford saw his potential.

In Sometimes the Magic Works, New York Times best-selling author Terry Brooks shares his secrets for creating unusual, memorable fiction. Spanning topics from the importance of daydreaming to the necessity of writing an outline, from the fine art of showing instead of merely telling to creating believable characters who make readers care what happens to them, Brooks draws upon his own experiences, hard lessons learned, and delightful discoveries made.

Six months after Rupert Falkes dies, leaving a grieving widow and five adult sons, an unknown woman sues his estate, claiming she had two sons by him. The Falkes brothers are pitched into turmoil, at once missing their father and feeling betrayed by him. In disconcerting contrast, their mother, Eleanor, is cool and calm, showing preternatural composure. Eleanor and Rupert had made an admirable life together - Eleanor with her sly wit and generosity, Rupert with his ambition and English charm.

An awkward first meeting with US Army officers, on the eve of the Civil War. A conversation on the White House portico with a young cavalry sergeant who was a fiercely dedicated abolitionist. A tense exchange on a navy ship with a Confederate editor and businessman. In this eye-opening book, Elizabeth Brown Pryor examines six intriguing, mostly unknown encounters that Abraham Lincoln had with his constituents.

Sally Jones is not only a loyal friend, she's an extraordinary individual. In overalls or in a maharaja's turban, this unique gorilla moves among humans without speaking but understanding everything. She and the Chief are devoted comrades who operate a cargo boat. A job they are offered pays big bucks, but the deal ends badly, and the Chief is falsely convicted of murder.

Containing forty-one stories and extensive author's notes, Collected Stories is the definitive compilation of Lewis Shiner's short work.

In the year 2000, in the closest election in American history, Alice Blackwell's husband becomes President of the United States. Their time in the White House proves to be heady, tumultuous and controversial. In Alice Blackwell, Curtis Sittenfeld has created her most dynamic and complex heroine yet. American Wife is not a novel about politics. It is a gorgeously written novel that weaves race, class, fate and wealth into a brilliant tapestry. It is a novel in which the unexpected becomes inevitable and the pleasures and pain of intimacy and love are laid bare.

Condoleezza Rice has until now remained a mystery behind an elegant, cool veneer. In this stunning new biography, New York Times reporter Elisabeth Bumiller peels back the layers and presents a revelatory portrait of the first Black female secretary of state and President George W. Bush's national security adviser on September 11, 2001. The audiobook relates the personal voyage of a young Black woman out of the segregated American South and also tells the sweeping story of a tumultuous half-century in the nation's history.

Since its earliest days, The New Yorker has been a tastemaker: literally. As the home of A. J. Liebling, Joseph Wechsberg, and M. F. K. Fisher, who practically invented American food writing, the magazine established a tradition that is carried forward today by irrepressible literary gastronomes, including Calvin Trillin, Bill Buford, Adam Gopnik, Jane Kramer, and Anthony Bourdain. Now, in this indispensable collection, The New Yorker dishes up a feast of delicious writing on food and drink.

Donny Herbert was a hardworking Buffalo city firefighter who, in December 1995, was searching the attic of a burning house when the snow-laden roof collapsed. For six minutes he was without oxygen. A beloved husband, a father of four boys, Donny fell into a vegetative state that lasted nearly a decade. He was, for all practical purposes, gone. Until one day, in April 2005, when he woke up and spoke almost nonstop to his family and loved ones for nearly 18 hours.

For many of us, our schedules are chaotic and overcommitted. Here, Susanka shows us that it is possible to take our finger off the fast-forward button. She reveals that form and function serve not only architectural aims but life goals as well. We quickly discover that we have all the space and time we need for the things in our lives that really matter. But perhaps the greatest reward is the discovery that small changes can yield enormous results.

This memoir is laced with wonderful stories about the French character, particularly in the world of food, and the way of life that Julia Child embraced so wholeheartedly. Above all, she reveals the kind of spirit and determination, the sheer love of cooking, and the drive to share that with her fellow Americans that made her the extraordinary success she became.

A young boy is taken to Edinburgh Castle Rock, where his father assures him that on a clear day he can see America, and he catches a glimpse of his father's dream. In stories that follow, as the dream becomes a reality, two sisters-in-law experience very different kinds of passion on the long voyage to the New World. Other stories take place in more familiar Munro territory, the towns and countryside around Lake Huron, where the past shows through the present like the traces of a glacier on the landscape, and strong emotions stir just beneath the surface of ordinary comings and goings.

In 1980 Doris Christopher, a former home economist and teacher, was itching to get back into the workforce after an eight-year hiatus as a stay-at-home mom. Drawing on her personal and professional expertise, and determined to make cooking easier and more convenient for families, she started selling high-quality kitchen tools through cooking demonstrations to groups of women in their homes. Today, the company she started in her basement, The Pampered Chef, is celebrating its 25th anniversary.

Bridge is an accident survivor who's wondering why she's still alive. Emily has new curves and an almost-boyfriend who wants a certain kind of picture. Tabitha sees through everybody's games - or so she tells the world. The three girls are best friends with one rule: no fighting. Can it get them through seventh grade?

In the summer of 1938, Layla Beck's father, a United States senator, cuts off her allowance and demands that she find employment on the Federal Writers' Project, a New Deal jobs program. Within days Layla finds herself far from her accustomed social whirl, assigned to cover the history of the remote mill town of Macedonia, West Virginia, and destined, in her opinion, to go completely mad with boredom.

Twenty-nine-year-old Sophie Diehl is happy toiling away as a criminal law associate at an old line New England firm where she very much appreciates that most of her clients are behind bars. Everyone at Traynor, Hand knows she abhors face-to-face contact, but one weekend, with all the big partners away, Sophie must handle the intake interview for the daughter of the firm's most important client....

Hillary Clinton’s surprising defeat in the 2008 Democratic primary brought her to the nadir of her political career, vanquished by a much younger opponent whose message of change and cutting-edge tech team ran circles around her stodgy campaign. And yet, six years later, she has reemerged as an even more powerful and influential figure, a formidable stateswoman and the presumed front-runner for the 2016 Democratic presidential nomination, marking one of the great political comebacks in history.