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The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.

Biogeography is the study of geographic variation in all characteristics of life - ranging from genetic, morphological, and behavioral variation among regional populations of a species, to geographic trends in diversity of entire communities across our planet's surface. From the ancient hunters and gatherers to the earliest naturalists, Charles Darwin, Alfred Russel Wallace, and scientists today, the search for patterns in life has provided insights that proved invaluable for understanding the natural world. 

In Revolting Prostitutes, sex workers Juno Mac and Molly Smith bring a fresh perspective to questions that have long been contentious. Speaking from a growing global sex worker rights movement, and situating their argument firmly within wider questions of migration, work, feminism, and resistance to white supremacy, they make it clear that anyone committed to working towards justice and freedom should be in support of the sex worker rights movement.

Mia Verick grew up on a remote homestead far from civilization. Most young women raised in the Kerrick Confederacy of Aligned Planets go to school. Mia had daily firearms practice, tactical exercises, and pilot training. She never cared about her life, only about living up to the expectations of her father. His mysterious job often takes him away on missions, leaving her to self-training until the day she can surpass him. Now she will never get the chance.

Joyce thought her prayers were finally answered when her client killed her. Yes, she knows, it's morbid. But, so is being a lawyer. Now dead, Joyce thought it was blue skies, angel wings, mimosas, and Jesus. Well, she was embarrassingly wrong. The insufferable, but good-looking Grim Reaper needs a favor. He needs her to represent him in the newly formed Reaper's Court. That is, of course, if she wants to go to heaven rather than to hell, which is exactly where she was heading.

The second edition of this book is written for anyone who wants to change his or her life through bariatric weight loss surgery. Learn realistic and practical strategies for dealing with emotional difficulties encountered before and after your weight loss surgery that help you relieve stress without using food; modify unhealthy behavior; overcome hurdles to establishing a consistent exercise program; deal with negative reactions by friends, family, and spouse to your weight loss; prevent relapse; and more.

In this Very Short Introduction audiobook, Christopher Taylor explores the life of Socrates and his philosophical activity, before looking to the responses his philosophical doctrines have evoked in the centuries since his betrayal and execution at fellow Athenian hands.

An impulsive word can start a war. A timely word can stop one. A simple act of friendship can change the course of history. Cliopher Mdang is the personal secretary of the Last Emperor of Astandalas, the Lord of Rising Stars, the Lord Magus of Zunidh, the Sun-on-Earth, the god. He has spent more...

After the unexpected death of her father, college student Jane Sharp longs for a distraction from her grief. She becomes obsessed with true crime, befriending armchair detectives who teach her how to hunt killers from afar. In this morbid internet underground, Jane finds friendship, purpose, and even glory . . .So when news of the shocking deaths of three college girls in Delphine, Idaho, takes the world by storm, and sleuths everywhere race to solve the crimes, Jane and her friends are determined to beat them.

Republican President William McKinley transformed America during his two terms as president. Although he does not register large in either public memory or in historians' rankings, in this revealing account, Robert W. Merry offers "a fresh twist on the old tale . . . a valuable education on where America has been and, possibly, where it is going" (The National Review).

Beatrix Potter's Gardening Life is the first work to explore the origins of Beatrix Potter's love of gardening and plants and show how this passion came to be reflected in her work.

Miss Maryann FitzWilliam is too witty and bookish for her own good. No gentleman of the ton will marry her, so her parents arrange for her to wed a man old enough to be her father. But Maryann is ready to use those wits to turn herself into a sinful wallflower. When the scandal sheet reports a sighting of Nicolas Ives climbing out the chamber windows of a house party, Maryann does the unthinkable. She anonymously claims that the bedchamber belonged to none other than Miss FitzWilliam, tarnishing her own reputation - and chances of the dastardly union her family secured for her. 

Everyone knows leprechauns are just make believe. But wait, isn't that what they say about ghosts? 

Whether you are struggling to stay off heroin or with an obsessive pattern of thinking that prevents you from leading a more fulfilling life, the same principles apply. The eight steps in this book take you away from the trouble caused by addictive tendencies, helping you untangle these drives, to discover a richer and more fulfilling way of living.

The moment I met her, I knew Frankie Zeferino was someone worth waiting for. Deadpan delivery, secret heart of gold, and a rare one-dimpled smile that makes my knees weak, Frankie has been forbidden since the day she and I became coworkers, meaning waiting has been the name of my game - besides hockey, that is.

I found Killian drunk and sprawled out on my lawn like some lost prince. With the face of a god and the arrogance to match, the pest won't leave. Sexy, charming, and just a little bit dirty, he's slowly wearing me down, making me crave more. He could be mine if I dare to claim him. Problem is, the world thinks he's theirs. How do you keep an idol when everyone is intent on taking him away?

The Cold War dominated international life from the end of World War II to the fall of the Berlin Wall in 1989. But how did the conflict begin? Why did it move from its initial origins in Postwar Europe to encompass virtually every corner of the globe? And why, after lasting so long, did the war end so suddenly and unexpectedly? Robert McMahon considers these questions and more, as well as looking at the legacy of the Cold War and its impact on international relations today.

Research into how we learn has opened the door for utilizing cognitive theory to facilitate better student learning. But that's easier said than done. Many books about cognitive theory introduce radical but impractical theories, failing to make the connection to the classroom. In Small Teaching, James Lang presents a strategy for improving student learning with a series of modest but powerful changes that make a big difference - many of which can be put into practice in a single class period.

Does history matter? This book argues not that history matters, but that Islamic history does. This very short introduction introduces the story of Islamic history; the controversies surrounding its study; and the significance that it holds - for Muslims and for non-Muslims alike. Opening with a lucid overview of the rise and spread of Islam, from the seventh to 21st century, the book charts the evolution of what was originally a small, localized community of believers into an international religion with over a billion adherents. 

Nobel laureate Erwin Schrödinger's What is Life? is one of the great science classics of the 20th century. A distinguished physicist's exploration of the question which lies at the heart of biology, it was written for the layman but proved one of the spurs to the birth of molecular biology and the subsequent discovery of the structure of DNA. It appears here together with "Mind and Matter", his essay investigating a relationship which has eluded and puzzled philosophers since the earliest times.