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With extensive and inspiring examples of stories containing these attributes, the authors illustrate how listeners can harness the power of stories within their company in order to change or create a winning culture to align with any strategy.

Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools...

Sadly, compassion and accountability are too often in tension—leaders feel they have to pick one or the other. But solely prioritizing accountability can create toxic work environments that drive away good talent. On the other end of the spectrum, being too nice can compromise performance and productivity.

'The most explosive, mind-blowing business book I've ever read' – Bradley Hope, New York Times bestselling author of Billion Dollar Whale 'Jaw-dropping . . . well-told, well-structured and exquisitely reported' – Financial Times Discover the unauthorized, unvarnished story of famed Wall...

What makes a great leader? Often, it's our worst leaders and toxic leadership behaviors that teach us the most about creating better leadership experiences for others. In this enlightening book, Loren Sanders reveals the seven key practices essential for gaining empathy and motivating others. Companies in which people feel seen, heard, and supported tend to be far more successful than those whose employees are disengaged and constantly under stress.

Whether you sell products or services, the only way to stand out is by treating your customers like rock’n’roll royalty—every single time they interact with your company. In Service That Rocks, author, speaker and service expert Jim Knight shows you how to begin by hiring people especially suited to your business, then giving them the training and permission they need to make your brand iconic.

***Now an International Bestseller!*** "Distinctively Japanese musings on meaning and connection."—Observer I'm starting a service... available for any situation in which all you want is a person to be there. Maybe there's a restaurant you want to go to, but you feel awkward going on your own...

From Main Street to Wall Street, toxic work cultures are scaring off their best talent, killing much-needed innovation and crippling creative solutions—all of which wreaks havoc on the bottom line. Meanwhile, workers everywhere feel trapped in the hostility and backstabbing of today's work environment.

While DEI has become one of the trendy PR moves companies do to create good publicity, many of them still don’t have a firm grasp on what it actually means.

Revamp your workplace culture with these 100 accessible strategies for creating a supportive, flexible, productive, and happy work environment, perfect for managers, human resource representatives, and other workplace leaders. It’s time to update your workplace culture! One of the most...

Leadership drives purpose, culture drives passion, and strategy drives performance. Together, the 3Ps—purpose, passion and performance—equal profit. And profit is the life-giving blood keeping the economy flowing and growing.

A bold call to rethink authenticity at work. This program is read by the author. Workplace dynamics in recent years have been a dizzying storm of broken promises. Companies that once encouraged employees to “come as you are” and bring your full, authentic self to work are now shutting down...

Traditional talent processes served the purposes of the last decade, the last millennium even. But we have reached a point where people practices must become more human-centric, intelligent, more robust in their skills and capability matching, more learning and growth-oriented, more enabling, more rigorous in their transparency and inclusivity and better able to deliver the talent optimization that organizations will need in the coming decade. Organizations who are fair, transparent, inclusive, respectful of their people are the ones who will thrive into the future.

A team of accomplished talent experts delivers a hands-on roadmap to filling your most mission-critical roles with the best people. In the book, you’ll explore strategies that guide the world’s most innovative companies and high-performing organizations as they scour the globe to build impactful, productive teams.

The workplace has undergone a massive shift. Remote work and economic instability have depressed innovation and left us disconnected and disengaged. Paychecks no longer buy loyalty, happiness, and effort. Quiet quitting runs rampant, and people show up without truly showing up. Alarmed managers are doubling down on keystroke surveillance, productivity tracking and back-to-the-office mandates, when what they should be doing is the opposite. In The Song of Significance, legendary author and business thinker Seth Godin posits a new view of what industry leaders must do now.

Discover design strategies for using your own unique social identities and experiences as inspiration to challenge the status quo and create the kind of lasting change that leads to greater equity and social justice, from Stanford University's d.school. Who are you? What motivates you as a...

Based on exclusive information from whistleblowers, internal documents, and real world test results, Emmy‑award winning Wall Street Journal contributor Hilke Schellmann delivers a shocking and illuminating expose on the next civil rights issue of our time: how AI has already taken over the...

Avoiding the Continuous Appearance Trap: 12 Questions to Understand What’s Truly Underneath Your Culture is a transformational book that weaves together the stories of two companies that, on the surface, appear to be quite similar. Underneath, however, they couldn’t be more different.

Why are gender equality initiatives not helping all women equally? Why does there continue to be a lack of Black women in senior management and leadership? How can the mindsets and strategies of companies whose approach is to focus on gender first, and only then to look at race, be changed to become more intersectional and inclusive? Closing the Gap serves to contextualize how companies unintentionally position Black women in situations where they cannot thrive or reach their full potential.

The Bridge to Excellence is not just a means of getting your organization from the beginning to the end of a particular journey. It is the organization and every organization has a Bridge, whether utilized or not. Does your Bridge take your organization across the roiling rivers of competition, technological change, evolving customer preferences, workforce changes, supply chain disruptions, pandemics, regulation, and more? Does it carry you over all of this to the goal of Sustainable Excellence, or does it take you somewhere else?

Wouldn't it be nice if work stopped being something you dread and instead something you enjoy? If you're stressed and unhappy because of problems with a boss or colleague, you pay a price. Not only can your mental and physical health suffer, your nearest and dearest get sick of hearing about it.

Avez-vous affaire à un collègue, un employé ou un patron qui vous vous veut du mal? Ce livre vous permettra de découvrir le jeu de ce harceleur et de le mettre en échec.

La milla extra no es un concepto asociado a más tiempo o esfuerzo en el trabajo; es un tema integral que implica disponer de la mayor energía en lo que hacemos, es deliberada y conscientemente querer ofrecer a las organizaciones la mejor versión de nosotros mismos. Este compromiso más profundo y esencial de las personas con su trabajo, o engagement.

From an award-winning Harvard Business School Professor, a practical framework for maximizing the creative and collaborative output of diverse teams Today’s leaders recognize the potential for diverse teams to unleash superior innovation, creativity, and problem solving. But if you want to see...

This book is intended shine a light on workplace culture to illuminate and heal the dysfunction and ego-drama permeating most workplaces. Through revealing the underlying cause of conflict and rivalry, both leaders and employees can find freedom and happiness in the workplace culture.

Put an end to miscommunication and inefficiency—and tap into the strengths of your diverse team. If you read (or listen to) nothing else on managing across cultures, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you manage culturally diverse employees, whether they're dispersed around the world or you're working with a multicultural team in a single location.

As Covid has receded, companies such as Apple, Amazon, Google, Salesforce, and Twitter have severely restricted, or even eliminated remote work. Ditto for countless, less iconic firms and small businesses. At a high level, executives and managers at these organizations are trying to turn back the clock to 2019. There's just one problem. For a bevy of reasons, they won’t succeed.

In Collaborative Intelligence: Design Better Collaboration, Improve Team Productivity, and Build a Culture of Connection, the workplace collaboration experts at MURAL offer a holistic and comprehensive system for fixing today’s broken teamwork culture. This book introduces the emerging practice of collaboration design, a cutting-edge approach to crafting collaborative experiences with a high degree of intentionality so that they deliver extraordinary, repeatable outcomes.

This timely and practical book is for any employee, manager, or leader who wants to understand mental health at a deeper level, and learn how to talk about it really well in the workplace.

Just by understanding the basic principles of microculture-focused leadership as outlined in this guide, you’ll gain all the knowledge you need to navigate and lead in any type of team environment.

Internet y la tecnología digital han hecho posibles nuevas formas de trabajo y de interacción. El mundo laboral vive en permanente cambio gracias a ello y requiere que las organizaciones y las personas se adapten a dinámicas flexibles.

Join us on a journey to become DE&I champions! In this book, we'll dive into what Diversity, Equity, and Inclusion is all about and why it matters in the workplace. With easy-to-understand definitions, you'll see how DE&I is like peanut butter and jelly, and we'll explore the benefits of creating a workplace that celebrates differences. In this book, you'll find not only an enlightening journey through the world of DE&I, but also practical tools and activities to help you bring those lessons to life in your own workplace.

The 3D Workplace is now used by organizations across the world in every sector. Packed with real-life examples and case-studies, this book will transform your work environment.

Expansive Impact helps answer these questions and will empower you to handle the stickiest leadership situations, feel more confident as a leader, and create significant positive change without relying on outside forces or external circumstances. With fresh language, powerful inquiries, and a nuanced exploration of the often opposing tensions we hold as leaders, this book is a compelling and insightful guide to improving your leadership and your life.

Catherine had just celebrated her forty-third birthday on May 20th. Her dream of owning and running a thriving company was coming true. Essentially Proximal's essential oil line was becoming a major success. As a female business owner, she was doing her best to promote positive culture at work and retain talent. Her goal was to build a diverse high-performing and inclusive leadership team, but her leadership team was struggling to put people first and live the mission and values of the company. She had to make some serious changes to ensure the future success of the company.

To achieve efficiency, productivity, and significant results, you need to make the best use of the resources available to you. Productivity expert Maura Thomas helps you nurture the crucial resource that is your work culture and build productive habits for yourself and your team, without letting work take over your life. Everyone Wants to Work Here empowers you to define what productivity means for your team and to create conditions that support your own productivity. Starting with yourself, Thomas's holistic advice will help you develop productive strategies for your whole team.

In today’s age of Zoom calls and hybrid workplaces, how can leaders foster relationships that allow everyone to succeed? A trio of best friends and leadership consultants at SkyeTeam have the surprising answer: workplace success starts by being a friend. Meet the Ally Mindset, a model for proactive, thoughtful work relationships. As you heal adversarial relationships and strengthen weaker ties, you’ll find that when you have best friends at work—colleagues who have your back—you thrive.

Modern adult life is complex, especially for those whose working lives dominate their mental and emotional space. Many of us spend more time at work than at any other activity; it’s there we’re often forced to deal with our own and others’ emotional issues. These issues often lead to major problems in organizations, erode individual well-being, create toxic and even dangerous environments—and impact rates of retention and productivity.

Heather E. McGowan and Chris Shipley deliver a guidebook for leaders navigating the uncertainty of a post pandemic world in this sequel to The Adaptation Advantage. Leaders today must acknowledge and respond to the fundamental shifts that lay the foundation for effective leadership: From managing people to enabling success, from viewing peers as competitors to seeing them as collaborators, from applying extrinsic pressure on workers to unlocking intrinsic motivation, and from driving productivity with unquestioned authority to inspiring value creation by leading with empathy.

After years of business school education there were unimaginable lessons waiting for me in Corporate America. Here are 205 of them.

This book offers a new model for creating inclusive organizations and illuminates the vital role that diversity plays in developing solutions to the critical social, environmental, and leadership challenges we face. While many companies are focusing on DEI efforts, what we need is to take inclusion to the next level. Our massive social, economic, and environmental challenges can only be solved only when organizations and institutions embrace complete inclusion.