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What makes a great leader? Often, it's our worst leaders and toxic leadership behaviors that teach us the most about creating better leadership experiences for others. In this enlightening book, Loren Sanders reveals the seven key practices essential for gaining empathy and motivating others. Companies in which people feel seen, heard, and supported tend to be far more successful than those whose employees are disengaged and constantly under stress.

Whether you sell products or services, the only way to stand out is by treating your customers like rock’n’roll royalty—every single time they interact with your company. In Service That Rocks, author, speaker and service expert Jim Knight shows you how to begin by hiring people especially suited to your business, then giving them the training and permission they need to make your brand iconic.

***Now an International Bestseller!*** "Distinctively Japanese musings on meaning and connection."—Observer I'm starting a service... available for any situation in which all you want is a person to be there. Maybe there's a restaurant you want to go to, but you feel awkward going on your own...

Offering a new lens on leadership and living, this research-based guide shows how to design experiences that can touch hearts, provoke minds, and change lives in powerful ways.

From Main Street to Wall Street, toxic work cultures are scaring off their best talent, killing much-needed innovation and crippling creative solutions—all of which wreaks havoc on the bottom line. Meanwhile, workers everywhere feel trapped in the hostility and backstabbing of today's work environment.

While DEI has become one of the trendy PR moves companies do to create good publicity, many of them still don’t have a firm grasp on what it actually means.

Revamp your workplace culture with these 100 accessible strategies for creating a supportive, flexible, productive, and happy work environment, perfect for managers, human resource representatives, and other workplace leaders. It’s time to update your workplace culture! One of the most...

Leadership drives purpose, culture drives passion, and strategy drives performance. Together, the 3Ps—purpose, passion and performance—equal profit. And profit is the life-giving blood keeping the economy flowing and growing.

A bold call to rethink authenticity at work. This program is read by the author. Workplace dynamics in recent years have been a dizzying storm of broken promises. Companies that once encouraged employees to “come as you are” and bring your full, authentic self to work are now shutting down...

Traditional talent processes served the purposes of the last decade, the last millennium even. But we have reached a point where people practices must become more human-centric, intelligent, more robust in their skills and capability matching, more learning and growth-oriented, more enabling, more rigorous in their transparency and inclusivity and better able to deliver the talent optimization that organizations will need in the coming decade. Organizations who are fair, transparent, inclusive, respectful of their people are the ones who will thrive into the future.

A team of accomplished talent experts delivers a hands-on roadmap to filling your most mission-critical roles with the best people. In the book, you’ll explore strategies that guide the world’s most innovative companies and high-performing organizations as they scour the globe to build impactful, productive teams.

Discover design strategies for using your own unique social identities and experiences as inspiration to challenge the status quo and create the kind of lasting change that leads to greater equity and social justice, from Stanford University's d.school. Who are you? What motivates you as a...

Based on exclusive information from whistleblowers, internal documents, and real world test results, Emmy‑award winning Wall Street Journal contributor Hilke Schellmann delivers a shocking and illuminating expose on the next civil rights issue of our time: how AI has already taken over the...

Avoiding the Continuous Appearance Trap: 12 Questions to Understand What’s Truly Underneath Your Culture is a transformational book that weaves together the stories of two companies that, on the surface, appear to be quite similar. Underneath, however, they couldn’t be more different.

Why are gender equality initiatives not helping all women equally? Why does there continue to be a lack of Black women in senior management and leadership? How can the mindsets and strategies of companies whose approach is to focus on gender first, and only then to look at race, be changed to become more intersectional and inclusive? Closing the Gap serves to contextualize how companies unintentionally position Black women in situations where they cannot thrive or reach their full potential.

The Bridge to Excellence is not just a means of getting your organization from the beginning to the end of a particular journey. It is the organization and every organization has a Bridge, whether utilized or not. Does your Bridge take your organization across the roiling rivers of competition, technological change, evolving customer preferences, workforce changes, supply chain disruptions, pandemics, regulation, and more? Does it carry you over all of this to the goal of Sustainable Excellence, or does it take you somewhere else?

Wouldn't it be nice if work stopped being something you dread and instead something you enjoy? If you're stressed and unhappy because of problems with a boss or colleague, you pay a price. Not only can your mental and physical health suffer, your nearest and dearest get sick of hearing about it.

Avez-vous affaire à un collègue, un employé ou un patron qui vous vous veut du mal? Ce livre vous permettra de découvrir le jeu de ce harceleur et de le mettre en échec.

La milla extra no es un concepto asociado a más tiempo o esfuerzo en el trabajo; es un tema integral que implica disponer de la mayor energía en lo que hacemos, es deliberada y conscientemente querer ofrecer a las organizaciones la mejor versión de nosotros mismos. Este compromiso más profundo y esencial de las personas con su trabajo, o engagement.

From an award-winning Harvard Business School Professor, a practical framework for maximizing the creative and collaborative output of diverse teams Today’s leaders recognize the potential for diverse teams to unleash superior innovation, creativity, and problem solving. But if you want to see...