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Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience (CX). Learn how to investigate, diagnose, and act on what's blocking teams. Gather the evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty.

Robert Rubin, former secretary of the Treasury and co-chairman of Goldman Sachs, shares thoughts on decision-making developed over more than six decades in markets, business, government, and politics, and offers readers an astute and original guide for navigating uncertain times In 1958, as a...

In The Slow Fix, best-selling author Carl Honoré delivers an exhilarating model for effective problem-solving, and provides brilliant insights on how you can solve problems, work smarter, and live better. Honoré decodes how we approach problems and paves the way to better decision-making and generating long-term solutions to life’s inevitable challenges.

Many people have good ideas that they have no idea what to do with. Don’t Let Your Mouth Get You in Trouble is your guide to silencing distractions, getting out of your own head, and creating streamlined processes to reach your goals. Jada gives practical examples, call-to-actions, resources, and tools so that you can overcome self-doubt and stop making excuses. This book is designed for the thinkers who want to be doers but don’t know how to get out of their own way and execute.

Der Klassiker der Verhaltensökonomie vollständig aktualisiert. Seit der Erstveröffentlichung von Nudge im Jahr 2008 und dem Nobelpreis für Richard Thaler 2017 ist dieses Hörbuch zu einem Klassiker geworden. Regierungen auf der ganzen Welt, Geschäftsleute, politische Entscheidungsträger, Wissenschaftler, engagierte Bürger, Verbraucher und Verhaltensökonomen haben sich davon inspirieren lassen. Dieses Hörbuch zeigt, wie wir eine durchdachte Entscheidungsarchitektur nutzen können, um bessere Entscheidungen für uns selbst, unsere Familien und unsere Gesellschaft zu treffen.

Looking for a better, easier way to lead your team through change? This is the audiobook for you! Every week thousands of talented, under-resourced leaders like you have to guide their teams through a change that they didn't initiate but need to implement. Enter Dr. Elizabeth Moran, an experienced team leader and executive coach who will share proven actions to make leading through change easier for you and your team.we

Each of us is unique with our own backgrounds, circumstances, hopes, and dreams. But, ultimately, we’re all after the same things: physical and mental health, professional success, fulfilling relationships, and wealth. While these may seem like individual problems requiring individual solutions, and indeed they are often treated as such, at their base these aspirations have a lot in common. If we were to address these issues at the source rather than simply treating each symptom on its own, our lives could become infinitely more fulfilling.

One of the biggest challenges for managers today is recruiting and maintaining quality employees. Authoritative managerial styles don’t work anymore. Today’s employees aren’t interested in blindly taking orders from the top and working dead-end jobs.

In this powerful guide to companywide success, the author of Start Finishing reveals how to improve any team’s habits in a way that leads to bottom line results while also boosting belonging, morale, and engagement. We typically work most directly with a small group of no more than 10 people...

Inspire and motivate your team using powerful verbal and nonverbal communication strategies. Today’s leaders need to use effective, empathetic communication to bring out the best in their team members and let each individual shine. Kasia Wezowski, a leading researcher on body language and...

In How to Be Right When It Counts, Sofola Soboyejo explores what goes into making better decisions. He explores key blindspots that get in the way of favorable outcomes. How to Be Right When It Counts ultimately offers basic changes you can make today to improve the quality of your decisions and outcomes in life and at work.

The title comes from the story of the Phoenix—a Greek legend of a bird/dragon that arises from the ashes of its predecessor—being born again. It relates to the situations people may be in now—low achievement, lack of success, mediocrity.

Good problem-solving skills are not something you're born with.... They’re something you can master. If your struggle is not coming up with solutions, but coming up with the best solution, look no further.

In Inflection Points: How to Work and Live with Purpose, renowned executive coach and speaker Matt Spielman delivers an energizing and hands-on existential navigational tool that walks you through how to identify what really matters in life and how to achieve it.

In Wise Decisions: A Science-Based Approach to Making Better Choices, a team of accomplished industry experts delivers an evidence- and research-based blueprint for making the best decisions you can with the information you have. You'll learn to make the targeted, repeated investment of energy required to turn your decision-making process into one informed by reason, emotion, intuition, and science.

Inside this ultimate business guide, you’ll join international best-selling author and sought-after leadership consultant Irma Parone as she reveals a proven action plan for leveling up your organization and applying WINX to your business challenges.

From the “raw and frequently hilarious” (The New York Times) investment guru and New York Times bestselling author of The Wolf of Wall Street who inspired the Oscar-winning film of the same name, a witty and clear-eyed guide for anyone who wants to play the stock market to their advantage...

Emulate the lifelong system that A. C. Lockyer has used to create and sustain success throughout his business and personal life. In this audiobook, A. C. reveals his five keys to pattern success, introduces a concept to develop each key, then recounts personal stories of how he used them to achieve success even when the odds seemed insurmountable. A. C.'s immersive audiobook will transform your goal-setting and execution processes, enrich your life, and help you to achieve all your life's goals.

Se lidar com as pessoas, especialmente no trabalho, é o maior desafio que você enfrenta, este audiolivro tem muito a lhe oferecer.

Der Weltbestseller, der uns die Augen öffnet und unseren Verstand herausfordert. Schwarze Schwäne stehen symbolisch für das, womit wir nicht rechnen. Bis ins 17. Jahrhundert waren die Menschen in der Alten Welt überzeugt, alle Schwäne seien weiß. Dann wurde Australien entdeckt. Dort gibt es schwarze Schwäne - was keiner für möglich gehalten hatte, war auf einmal Realität. Wenn uns im Alltag ungeahnte Überraschungen begegnen, ist das vielleicht noch nicht so schlimm. Suchen sie jedoch gesamte Volkswirtschaften heim, kann das System kollabieren.