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Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience (CX). Learn how to investigate, diagnose, and act on what's blocking teams. Gather the evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty.

Robert Rubin, former secretary of the Treasury and co-chairman of Goldman Sachs, shares thoughts on decision-making developed over more than six decades in markets, business, government, and politics, and offers readers an astute and original guide for navigating uncertain times In 1958, as a...

In The Slow Fix, best-selling author Carl Honoré delivers an exhilarating model for effective problem-solving, and provides brilliant insights on how you can solve problems, work smarter, and live better. Honoré decodes how we approach problems and paves the way to better decision-making and generating long-term solutions to life’s inevitable challenges.

Many people have good ideas that they have no idea what to do with. Don’t Let Your Mouth Get You in Trouble is your guide to silencing distractions, getting out of your own head, and creating streamlined processes to reach your goals. Jada gives practical examples, call-to-actions, resources, and tools so that you can overcome self-doubt and stop making excuses. This book is designed for the thinkers who want to be doers but don’t know how to get out of their own way and execute.

Der Klassiker der Verhaltensökonomie vollständig aktualisiert. Seit der Erstveröffentlichung von Nudge im Jahr 2008 und dem Nobelpreis für Richard Thaler 2017 ist dieses Hörbuch zu einem Klassiker geworden. Regierungen auf der ganzen Welt, Geschäftsleute, politische Entscheidungsträger, Wissenschaftler, engagierte Bürger, Verbraucher und Verhaltensökonomen haben sich davon inspirieren lassen. Dieses Hörbuch zeigt, wie wir eine durchdachte Entscheidungsarchitektur nutzen können, um bessere Entscheidungen für uns selbst, unsere Familien und unsere Gesellschaft zu treffen.

Looking for a better, easier way to lead your team through change? This is the audiobook for you! Every week thousands of talented, under-resourced leaders like you have to guide their teams through a change that they didn't initiate but need to implement. Enter Dr. Elizabeth Moran, an experienced team leader and executive coach who will share proven actions to make leading through change easier for you and your team.we

Each of us is unique with our own backgrounds, circumstances, hopes, and dreams. But, ultimately, we’re all after the same things: physical and mental health, professional success, fulfilling relationships, and wealth. While these may seem like individual problems requiring individual solutions, and indeed they are often treated as such, at their base these aspirations have a lot in common. If we were to address these issues at the source rather than simply treating each symptom on its own, our lives could become infinitely more fulfilling.

One of the biggest challenges for managers today is recruiting and maintaining quality employees. Authoritative managerial styles don’t work anymore. Today’s employees aren’t interested in blindly taking orders from the top and working dead-end jobs.

In this powerful guide to companywide success, the author of Start Finishing reveals how to improve any team’s habits in a way that leads to bottom line results while also boosting belonging, morale, and engagement. We typically work most directly with a small group of no more than 10 people...

THE TOP SELLING FIRST-TIME MANAGER SERIES HAS SOLD OVER 500,000 COPIES Every manager must be prepared to face tough situations that management training never warned them about. This is the go-to resource for handling everything from a disruption in workflow to managing a hostile workplace, and...

Inspire and motivate your team using powerful verbal and nonverbal communication strategies. Today’s leaders need to use effective, empathetic communication to bring out the best in their team members and let each individual shine. Kasia Wezowski, a leading researcher on body language and...

In How to Be Right When It Counts, Sofola Soboyejo explores what goes into making better decisions. He explores key blindspots that get in the way of favorable outcomes. How to Be Right When It Counts ultimately offers basic changes you can make today to improve the quality of your decisions and outcomes in life and at work.

Good problem-solving skills are not something you're born with.... They’re something you can master. If your struggle is not coming up with solutions, but coming up with the best solution, look no further.

In Inflection Points: How to Work and Live with Purpose, renowned executive coach and speaker Matt Spielman delivers an energizing and hands-on existential navigational tool that walks you through how to identify what really matters in life and how to achieve it.

In Wise Decisions: A Science-Based Approach to Making Better Choices, a team of accomplished industry experts delivers an evidence- and research-based blueprint for making the best decisions you can with the information you have. You'll learn to make the targeted, repeated investment of energy required to turn your decision-making process into one informed by reason, emotion, intuition, and science.

From product design and financial modeling to performance management and hiring decisions—artificial intelligence and machine learning are becoming everyday tools for managers at businesses of all sizes. But the rewards of every AI system come with risks—and if you don't understand how to make sense of them, you're not going to make the right decisions. Whether you want to get up to speed quickly, could just use a refresher, or are working with an AI expert for the first time, HBR Guide to AI Basics for Managers will give you the information and skills you need.

Inside this ultimate business guide, you’ll join international best-selling author and sought-after leadership consultant Irma Parone as she reveals a proven action plan for leveling up your organization and applying WINX to your business challenges.

From the “raw and frequently hilarious” (The New York Times) investment guru and New York Times bestselling author of The Wolf of Wall Street who inspired the Oscar-winning film of the same name, a witty and clear-eyed guide for anyone who wants to play the stock market to their advantage...

Emulate the lifelong system that A. C. Lockyer has used to create and sustain success throughout his business and personal life. In this audiobook, A. C. reveals his five keys to pattern success, introduces a concept to develop each key, then recounts personal stories of how he used them to achieve success even when the odds seemed insurmountable. A. C.'s immersive audiobook will transform your goal-setting and execution processes, enrich your life, and help you to achieve all your life's goals.

Se lidar com as pessoas, especialmente no trabalho, é o maior desafio que você enfrenta, este audiolivro tem muito a lhe oferecer.

Der Weltbestseller, der uns die Augen öffnet und unseren Verstand herausfordert. Schwarze Schwäne stehen symbolisch für das, womit wir nicht rechnen. Bis ins 17. Jahrhundert waren die Menschen in der Alten Welt überzeugt, alle Schwäne seien weiß. Dann wurde Australien entdeckt. Dort gibt es schwarze Schwäne - was keiner für möglich gehalten hatte, war auf einmal Realität. Wenn uns im Alltag ungeahnte Überraschungen begegnen, ist das vielleicht noch nicht so schlimm. Suchen sie jedoch gesamte Volkswirtschaften heim, kann das System kollabieren.

In the fast-pace world of technologies in Silicon Valley, everyone wants to make it big without thinking about the odds. And yet, this can lead to a toxic rat race where no one really wins.

Be Visionary: Strategic Leadership in the Age of Optimization is a self-help, business leadership book that demonstrates to existing and aspiring leaders the positive impact of applying flexibility, creativity and decisiveness to achieve results—even in uncertain times. More importantly, this book helps leaders to understand that while business operations optimization may have value in certain circumstances, it can also adversely affect a leader's management style, his or her message and replace strategic thought with short-term focus and gratification.

Disruption for disruption's sake isn't a smart strategy when you're seeking ways to accelerate your career and become truly indispensable. In The Bold Ones, you'll discover it's more about being bold than disruptive: being simultaneously confident enough to challenge industries, yet practical enough to recreate them. In this playbook from internationally celebrated disruption strategist Shawn Kanungo, you'll learn where to start, what to do, and how to break through with your ideas.

In Meta-Leadership, Dierickx draws on a vast body of research from psychology and business to show how great leaders can improve their judgment for stronger, more profitable results. Incorporating leading-edge data and research on the science of thinking, emotional regulation, and behavior, Meta Leadership offers fascinating stories, incisive insights, and useful takeaways for better leadership and better outcomes.

A groundbreaking framework for making better decisions by understanding – and mastering – confidence. What does our desire for certainty and control have to do with our decision-making? According to behavioral economics pioneer Peter Atwater, the answer is simple: everything. In The...

‘[A] creative and original book on resilience through crises’ DAVID MILIBAND ‘[A] fascinating book is full of insights … I highly recommend it’ KATE RAWORTH, AUTHOR OF DOUGHNUT ECONOMICS From a leading international crisis management expert, a breakthrough book about performance under...

Humans are unique in our ability to understand time, able to comprehend the past and future like no other species. Yet modern-day technology and capitalism have supercharged our short-termist tendencies and trapped us in the present, at the mercy of reactive politics, quarterly business targets and 24-hour news cycles. It wasn't always so.

A well-crafted business plan generates enthusiasm for your idea and boosts your odds of success—whether you're proposing a new initiative within your organization or starting an entirely new company. Creating Business Plans quickly walks you through the basics.

Pensar en sistemas, es un libro conciso y crucial que ofrece información para la resolución de problemas en escalas que van desde lo personal hasta lo global.

Pragmatic yet ambitious, A Categorical Defense of Our Future offers a cutting-edge mental framework based on the union of categorical mathematics and art that can help engineers, business leaders, and other ambitious individuals better understand and manipulate the complex systems prevailing in today’s increasingly connected world.

The essays in How I Did It teach and inspire. Pulled directly from the pages of one of the most popular columns in Harvard Business Review, these essays offer firsthand accounts of the most difficult management challenges faced by the men and women who occupy the corner office. It's the next best thing to sitting down and talking face-to-face with these corporate leaders.

Berthold Gunster presents his fifteen flip thinking strategies that will transform your thinking away from limitations and threats and towards possibilities and opportunities. From disrupting (turn all the rules upside down), to flaunting (play up what you want to hide), and importing (get the enemy on board) to amplifying (focus on what works, and do more of that) Gunster's strategies and stories will have you approaching even the most challenging problems, at work, home and at play, in a whole new way.

If you read (or listen to) nothing else on marketing that delivers competitive advantage, listen to these ten articles. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you reinvent your marketing by putting it—and your customers—at the center of your business.

Two New York Times-bestselling psychologists explain the science of cons—and how we can avoid them From phishing scams to Ponzi schemes, fraudulent science to fake art, chess cheaters to crypto hucksters, and marketers to magicians, our world brims with deception. In Nobody’s Fool...

Every successful business endeavour is born of a unique and innovative idea, and that in turn was born from the creative thinking of the people behind it. Then why is it the case that so many executives, founders and managers fail to actively develop and apply their creativity? The Creativity Factor clarifies how creativity is a key ingredient of effective leadership, before highlighting the strategies and approaches through which you can actively develop and cultivate your creative capabilities.

The best leaders know how to communicate clearly and persuasively. How do you stack up? If you read (or listen to) nothing else on communicating effectively, listen to these ten articles. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you express your ideas with clarity and impact—no matter what the situation.

If you read (or listen to) nothing else on decision making, listen to these ten articles. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you and your organization make better choices and avoid common traps.

Eliminate debt and save your way to financial freedom with social media sensation Santis O’Garro’s fool-proof advice. In December 2018, Santis O’Garro found herself in a dire situation: a newly single mother in €15k of debt, with bills mounting and no one to turn to for help. Something...

That’s exactly the premise that CEO of JMARK Business Solutions Inc., Thomas H. Douglas, explores in Adapt or Die—a long-awaited book that examines the extreme challenges, shifts, demands, and vast opportunities for today’s American businesses. Told through the story of one bold company (People First IT), Adapt or Die takes listeners through the unparalleled business system known as The Algorithm of Success that has the potential to inspire, ignite, and affect change for all aspects of an organization.

Oxford University professor and award-winning researcher Paulo Savaget reveals the ways that the scrappiest organizations problem solve and how everyone can use the same tools at work and in life. Even with all the time and money in the world, sometimes no perfect solution can be found. Often we...