検索キーワード： 紛争解決・調停

Uma das mais importantes obras da área de negócios, Como chegar ao sim já ajudou milhões de pessoas a adotar uma forma mais inteligente, amistosa e eficaz de negociar. Baseado no trabalho do Projeto de Negociação de Harvard, ele oferece um método direto e prático para obter acordos que satisfaçam todas as partes envolvidas. As dicas e técnicas são acompanhadas de exemplos reais e podem ser aplicadas a qualquer situação, não importa se você estiver pedindo um aumento, lidando com problemas familiares, resolvendo questões de negócios ou buscando evitar uma guerra.

De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?

Ergebnisloses Gerede, sprunghafte Auseinandersetzungen, ständiges Unterbrechen, langatmige Monologe der Immergleichen - das ist Alltag in vielen Meetings. Die Kompetenten bleiben dabei oft auf der Strecke. Wer Diskussionen in Firmen, Parlamenten und in der Öffentlichkeit produktiv machen will, braucht eine Persönlichkeit, die unnachgiebig einen Fairness-Rahmen verteidigt. Auch wenn das erst mal unhöflich erscheint. Peter Modler präsentiert in seinem neuen Buch die "Kampfkunst" einer durchsetzungsstarken Gesprächsführung. Wer sie beherrscht, schärft Ideen, schont Nerven - und schützt die Demokratie.

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations. The Anatomy of Peace uses a fictional story to powerfully show listeners the way to transform conflict.

The literature of ideas. When author Pamela Sargent used those words to describe science fiction in 1975, the genre had exploded into the literary mainstream. As a literature of ideas, science fiction has proven to be a powerful metaphor for the world around us, offering a rich tapestry of imagination through which to explore how we lead, how we think, and how we interact. To Boldly Go assembles more than 30 writers from around the world to help us better understand ourselves through the lens of science fiction.

If you’re like most people, you probably don’t like the idea of negotiation. It may bring up images of heated arguments or underhanded schemes. But by not taking this step, you’re missing out on better deals, better opportunities, and better outcomes for yourself and the people you care about. Negotiation is simply a focused discussion that aims to bridge differences and find a mutually beneficial outcome. And unlike what you see in the movies, negotiating doesn’t have to be an all-out war.

Ninguna empresa está exenta de problemas de poder: choque de personalidades, competencia por los mismos objetivos, guerras entre departamentos… Pero necesitas trabajar de forma productiva con todos tus compañeros por el bien de tu empresa y de tu carrera. Para conseguirlo sin comprometer tus valores, debes reconocer que existen dinámicas de poder y reglas no escritas que tienes que saber gestionar.

Secretos de un empresario mexicano de talla mundial para triunfar en la vida y en los negocios.

Manage your manager to get what you want from your job and your career. As a professional in the business world, you care about doing your job the right way. The quality of your work matters to you, both as a professional and as a person. The company you work for cares about making money, and your boss is evaluated on that basis. Sometimes those goals overlap, but the different priorities mean conflict is inevitable. Take concrete steps to build a relationship with your manager that helps both sides succeed.

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a...

In Creative Conflict, negotiation experts Bill Sanders and Frank Mobus use a dynamic, dialectical approach to show how negotiations are driven by competition and cooperation at the same time. They believe that when we tiptoe around conflict, we negotiate in a halfhearted way that limits our results. By contrast, creative negotiators probe and push until they hit a wall of disagreement, and then they figure out how to get past it.  

Can you actively improve your mindset? You can. And depending on your tenacity, you can continue to grow it stronger and stronger. OK, I'm willing to do the work. Is there a clear path? There is. And along that path, your mindset will grow as you practice some straight forward mental habits. Once you learn the building blocks, you'll be challenged to use those skills. No practice required. Your mindset strengthens by doing. And you'll see the results immediately in your own life.

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. 

Do you know how to be assertive in business? Have you been looking to open a company but keep putting it off because you don't believe you can? Are you aiming for a big promotion and feel the need to work on your top leadership skills? Then you are on the right path. This udioabook has got your back. It is the ultimate guide for strengthening your business development skills and grow as a person. The root of confidence and support starts with you, and this audiobook will show you how to access it.

A person finds themselves lost, wondering through life without any sense of direction. This person wants to be financially free and happy, but they do not know how to achieve that goal. Is this person you? This book is written to help a fellow entrepreneur navigate through life. In the book, I will be teaching techniques to help with finding hobbies, developing a money mindset, principles of success, viewpoints on failure, what it means to be financially free, plus much more.

El destacado experto internacional en negociación, Pablo M. Linzoain, expone y analiza, mediante la Empática Historia Persuasiva, los siete principios fundamentales para incrementar tu confianza, lograr acuerdos exitosos y enfrentar los conflictos sin tener miedo.

Work sucks. It’s not the job, it’s the people. There’s the guy who hates everything. The woman that derails every meeting. The jackass that built an evil empire around the accounting system. If they’d just go away, life at work would be a lot better. So fire them as nature intended. The law of the jungle has striking parallels in the office jungles of work. I’ll guide you through the wilderness of the organizational predator to show you how to hunt vile coworkers, even bosses, all the way to the pink slip.

Ese libro consta de dos partes: a) Resumen de conceptos básicosdel libro de Sun Tzu b) Guía de aplicación práctica para el diseño e implementación de estrategias competitivas en el mundo de los negocios, hoy.

Conflict at Work will show you how to step up to difficult issues and conflicts and get the results you need and want. Conflict at Work is different from any other self-help book because it provides you with an array of tools. You can build a plan that fits you perfectly and I promise that if you do, you will get the results you need and want. People miss opportunities every day to win at work. You don’t have to be one of those people. You can begin now living with less stress and performing at your best.

Cómo buscar la paz en la mente, el cuerpo y el espíritu al incorporar la filosofía griega del estoicismo, aún cuando sientas que tu vida está fuera de control. Si estás listo para que la locura termine, no estás solo. De hecho, incluso los antiguos griegos buscaron la manera de implementar la simplicidad de nuevo en sus vidas. Si estás cansado de luchar contra el mundo y estás listo para adoptar los beneficios del estoicismo, has encontrado el audiolibro indicado. Cuando la vida te da caos, transfórmalo a paz con la ayuda del estoicismo.

Enhance communication with your partner without feeling as you speak two different languages. What if a few simple skills could radically improve your life, marriage, and your relationship? Imagine a life with your partner without conflicts, anxiety, and trust. Communication in Relationship will teach you how to use easy, actionable activities to strengthen your marriage by working together or working through problems separately, from open-ended conversation prompts to fast quizzes.

Around 90 percent of small businesses fail every year. However, if you adopt this one simple mindset...you'll have a business built to thrive during the hardest times. A business built to survive anything life throws at you. A business people love to support, and in turn, a profitable business that supports you.

This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.

Swimming with Sharks provides advice and insight to employees, managers, supervisors, and business owners. Dr. Stephanie Hampton Credle compares the workplace to the ocean in order to help workers navigate through troublesome workplace issues. She especially concentrates on workplace relationships in order to help colleagues overcome and avoid predator-like behavior at work. Most employees have encountered difficult people at work. Dr. Credle provides practical advice that helps distinguish between minnow-like behavior and the real shark attacks that can wipe you out at work.

The 7Cs Compass for Conflict Resolution offers a groundbreaking approach to help you arrive at the best possible outcome for conflict you are facing. The process turns adversaries into partners to confront problems jointly.

Need to deal with a sticky situation at work or in your personal life - without making it worse? By listening to Conquer Sticky Situations, you’ll gain the confidence and courage to stop avoiding those conversations and discover an indispensable guide full of steps, tips, and techniques to help you get past the panic of addressing any issue, say what needs to be said, and find a better path forward. This is not just another crucial conversations book - this book will change the way you communicate and get you results you never thought possible.

Студия АРДИС предлагает вашему вниманию аудиокнигу "Четыре шага для решения всех проблем" медицинского психолога, гештальт-терапевта, супервизора, ведущей обучающих и терапевтических групп в Московском Гештальт Институте Полины Гавердовской.

Wir sagen gemeine Dinge, wenn wir wütend sind, vor allem, wenn uns ein bestimmter Punkt sehr am Herzen liegt oder wenn wir generell eine dickköpfige Ader haben. Manchmal sagen wir sogar Dinge, die wir nicht so meinen, nur um es später zu bereuen, wenn die Person, mit der wir uns streiten, sich wirklich verletzt fühlt. Dieser Leitfaden wird Ihnen helfen, Ihre Emotionen zu beherrschen, Ihre impulsiven Reaktionen zu kontrollieren und Ihnen beibringen, wie Sie Konflikte auf ruhige, friedliche Weise lösen können, sei es am Arbeitsplatz, in der Ehe im Familien.

This is the opposite of every self help book you've ever read. I use a lot of curse words, I speak my mind, and I don't apologize for telling you how it really is. I cut through the BS to tell you what is wrong with our lives and how we can fix it. We will talk about your professional career and about the idiots who are trying to ruin it. We will talk about your personal life and those who want to ruin that too. Are you ready for a personal revolution? Stop sitting on the sidelines.