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Terrorism and radicalization came to the forefront of news and politics in the US after the unforgettable attacks of September 11th, 2001. When George W. Bush famously asked "Why do they hate us?," the President echoed the confusion, anger and fear felt by millions of Americans, while also creating a politicized discourse that has come to characterize and obscure discussions of both phenomena in the media.

Mediation: Negotiation by Other Moves brings decades of critical analysis and experience that the authors tested worldwide in international organizations, governments, NGOs, universities, and corporations. You will understand mediation better and its significance in your personal and professional life. You will be able to develop a flexible mindset and a broad outlook to achieve sustainable outcomes.

The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.

Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.

What You Aren't Seeing uniquely combines the uplifting story of Herbert Greenberg, the founder of a global management consulting firm, with insights into the psychology of leaders and practical guidance on uncovering and developing true leadership potential in yourself and others. This life-changing guide shows you how to question your habits, preconceptions, and strategies for connecting with people in order to identify your personal leadership strengths and optimize them for personal and career growth.

Women-to-women relationships in the workplace are...complicated. When they're good, they're great. But when they're bad, they can ruin your day, your week - even your year. Packed with proven advice from two of today's leading experts in workplace relationships, this one-of-a-kind guide gives women the tools they need to navigate difficult situations unique to women-to-women relationships - whether with a boss, a colleague, a client, or an employee.

Dall'autore di New York Times bestsellers Patrick Lencioni! Con il suo nuovo libro "Le cinque disfunzioni del team" l'autore presenta la storia divertente e agile di una leadership. Il libro affronta uno dei problemi più diffusi e pesanti nel mondo aziendale: il funzionamento del team. La forma del libro, più adatta al suo contenuto, è quella di un romanzo breve, di struttura semplice. In maniera molto chiara e avvincente il libro racconta la storia di Kathryn Petersen, la manager ingegnosa chiamata a risolvere i problemi di un'impresa.

Hailed as America’s greatest civil rights advocate, Martin Luther King, Jr. inspired the people of the United States to demand equality, regardless of the color of their skin. And he did it peacefully. Time may have passed, but in today’s world, his teachings are needed more than ever. With Martin Luther King, Jr.’s wisdom and unwavering dedication to making the opposition listen, you can become a peaceful leader and advocate for the way the world should look, no matter who stands in your way.

This unique book can help you change your approach to negotiation by learning key strategies and techniques from actual cases. The Book of Real-World Negotiations shines a light on real-world negotiation examples and cases, rather than discussing hypothetical scenarios. It reveals what is possible through preparation, persistence, creativity, and taking a strategic approach to your negotiations.

In Clarity in Crisis, Marc shares how true leaders need to lead in and through times of crisis and thrive under conditions of ambiguity, rather than message their way out or duck from hard decisions.

An accessible guide showing all people how to create and sustain diversity and inclusivity in the workplace - no matter your identity, industry, or level of experience.

Cada día, o aprovechamos la oportunidad de ser geniales o perdemos el chance de serlo. Podemos pasar toda nuestra vida preparándonos para ser ganadores, trabajando duro para alcanzar el éxito en nuestra vida personal, laboral y en nuestras relaciones pero, a menudo la ansiedad, el miedo y el auto sabotaje se interponen en nuestro camino. ¡Tenemos buenas noticias! Hay formas poderosas de combatir esto y todo lo que se interponga en el camino hacia tus objetivos.

Puede sonar extraño, pero los conflictos son eventos normales y comunes. Incluso si no eres el tipo de persona que a menudo se involucra en un conflicto, simplemente no puedes evitar que suceda. Este audiolibro te ayudará a comprender los diferentes tipos de conflicto y cómo emerger victorioso, sin interrumpir tu paz interna. Esta guía te ayudará a controlar tus emociones, controlar tus reacciones impulsivas y enseñarte cómo resolver conflictos de manera tranquila y pacífica, ya sea en el lugar de trabajo, en el matrimonio o con familiares y amigos.

Do you have a difficult person in your professional or personal life? Is there a conversation you know you should have but don’t want to risk damaging the relationship? Would you like to move past the pain into a more productive relationship? Relational hurts are like pebbles in our shoes. Strained relationships, failed conversations, and unresolved conflicts drain our energy and sabotage our success.

Liderazgo, Motivación y Orientación: Un entrenamiento intensivo de 28 días para nuevos gerentes que abarca una verdadera fuente de conocimiento para cualquier gerente nuevo o experimentado o aspirante a líder. Este recurso enseña a los gerentes primerizos todo lo que necesitan saber para enfrentar los desafíos y asumir nuevas y únicas responsabilidades. Esta es una nueva oportunidad que no querrás desperdiciar a través de pruebas fútiles.

Dirty Diversity is a practical guide for organizations looking to strengthen their diversity, equity, and inclusion efforts. This guide includes strategies for effective conversations on challenging topics, tips for creating workplace training sessions and workshops, and cost-effective ways to improve the corporate culture. Gassam reveals her success stories as well as not-so-successful stories from her consulting experiences, and what was learned along the way.

Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight. To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way.

Unter Konflikten am Arbeitsplatz leiden die Menschen und das Betriebsklima. Deshalb holen sich immer mehr Betriebe die professionelle Hilfe eines Mediators, um wieder zu einer fruchtbaren und wertschätzenden Zusammenarbeit zu finden. Monika Heilmann möchte Verständnis für den Mediationsprozess schaffen und Hemmschwellen von Mitarbeitern, Führungskräften und Personalmanagern gegenüber einer Mediation abbauen. Sie schildert, was Mediation im betrieblichen Alltag bewirken kann, und macht das Verfahren der Mediation transparent.

Are your employees getting the most productivity out of their workdays? Do they come in to work smiling, enthusiastic about the day ahead of them and willing to be there to help in any way they can? Are there often conflicts or tension between workers, or maybe, even between you and your employees? These are all reasonable questions to consider, since you might as well wave good-bye to your company if you’re experiencing management issues and aren’t seeing improvement in the methods you try.

How can millennials succeed at work? In our 20s and 30s, we all struggle with starting our first job, navigating new workplaces, and being successful at work. At the same time, we’re striving to identify who we are, what we want, and how to get it. Millennials’ Guide to Work helps listeners identify what is important to them, how to clarify their values, and how to navigate complex workplaces. Clinical Psychologist Jennifer P. Wisdom believes we all need to work together to help the youngest members of the workforce be successful.

Dieses Phänomen braucht Zeit und ist steuerbar. Die Verbindung von Menschen geschieht in verschiedenen Schalen: die innere Schale sind die eigenen Konflikte, die Kontaktflächen, die einen Austausch miteinander möglichen, ein Konfliktverständnis mit anwendbarem Handwerkzeug. Der letzte Punkt: Die Vorgehensweise ist im Nachhinein immer ungünstig!

Wir alle leben in Systemen und Systeme bestimmen unser Leben, vom kleinsten System, dem einzelnen Menschen, angefangen, bis hin zu übergeordneten Systemen, der Familie, der Gesellschaft und der ganzen Welt. Nach Ihnen richten wir unser Denken und auch unser Leben aus. Systeme haben Ihre eigenen Regeln, die wir kennen sollten, um gut in Ihnen zu leben. Aus dem Inhalt: Eigenschaft von Systemen, Systeme als lebende Organismen, wie Systeme delegieren, Systeme aufstellen, systemische Bindungen, u.a.Konflikte sind der Ursprung von Missverständnissen.

In any difficult relationship, whether professional, romantic, family, friendship, or some other type of relationship, there are two sides to the story. What if there was a way to rid any relationship from its dysfunction, even if you think you aren’t the cause of it? Seeing not just your role in the problem, but your ability to change the role of the other side of the equation is powerful. That’s the 50 75 100 solution. Learn how to be the source of the solution if you aren’t the source of the problem.

All of us have been in a situation where we have to manage or lead a group of people. No matter if you are the owner of a small startup, a supervisor, or the head of a million dollar company, you know managing a group of people is one of the hardest jobs in the world. Just think about how hard it is to organize and satisfy a whole family on vacation. This should be a piece of cake compared to the challenges someone in a management position is facing. As a higher-up, you don't want to be the authoritarian bad guy everyone uses to point fingers at.

Psychological Manipulation explains how to get others to say ‘‘yes’’ to your plans, enhance your charisma and personal impact, get a pay rise, and artfully and masterfully persuade, influence and down-right manipulate anyone or anything that gets in your way. Learn universal laws and mental hacks that get the best results out of yourself and others, and how to maximize your power of presence in order to effortlessly dominate and lead situations and interactions toward more desired outcomes.

Jahrzehnte hat der Intelligenzquotient bestimmt, wie schlau man ist und damit auch, wie erfolgreich man werden kann. Wie bequem war es doch, endlich die Fähigkeiten eines Menschen in Zahlen ausdrücken zu können. Aber in den 90er Jahren kamen Bedenken auf. Wissenschaftler bezweifelten, dass mit dem IQ alleine bestimmt werden kann, wie schlau ein Mensch ist. Dank der modernen Hirnforschung wurde immer deutlicher, dass wir nicht nur rationale Wesen sind, sondern vor allem auch emotionale Wesen.

This book discusses how passive-aggressive behavior is rewarded. Techniques to ensure passive-aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction, and how to make sure you aren’t part of the problem. This discussion will cover three reasons why people behave passive-aggressively and help you learn how to respond professionally and effectively to the problem so that these individuals don’t wreak havoc in your workplace.

Stop the Dreaded Drama: 55 Tips for Ending Destructive Conflict provides you with reliable strategies for moving out of unhealthy and destructive conflict. The tips are divided into seven sequential sections that walk you through the conflict resolution process and prepare you to successfully engage the other person in a conflict situation. By implementing these strategies, you are well on your way to ending the dreaded drama!

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

We all need help navigating the politics of ministry. In The Politics of Ministry, Bob Burns, Tasha Chapman, and Donald Guthrie combine their long ministry experience with sociological research on the topic. Filled with real-life stories taken from a variety of ministry settings, this book sets out wise principles and practices that help us see more clearly the political dynamics at play in our churches and parachurch ministries.