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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.  

In celebration of the 10th anniversary of the landmark book Freakonomics comes this curated collection from the most readable economics blog in the universe. It’s the perfect solution for the millions of readers who love all things Freakonomics. Surprising and erudite, eloquent and witty, When...

Based on a business leadership program taught to professionals at global Fortune 500 companies, this indispensable guide offers practical tips for managers and aspiring business leaders. Getting an MBA takes time and money, making it inaccessible to many people who want to take charge in the...

Brought to you by Penguin. FROM THE INTERNATIONALLY BESTSELLING AUTHOR OF ESSENTIALISM COMES A GUIDE TO MAKING THE MOST IMPORTANT TASKS EFFORTLESS The intricacy of modern life has created a false dichotomy between things that are 'hard and important,' and those that are 'easy and trivial.'...

Some days you're on fire at work; other days you're burned out and easily distracted. How can you maintain your drive, make consistent progress, and expend your energy wisely? This book will help you identify what's behind your flagging engagement and productivity—and provide the expert research and advice on what to do about it.

We all have habits. Some of them we've carefully established; others we may have simply fallen into. Some help us get our work done; others hold us back. This book explores how to change your behavior to break counterproductive tendencies, combat everyday stressors, and ultimately reach your goals at work and in life. This volume includes the work of James Clear, Rasmus Hougaard, Jacqueline Carter, and Whitney Johnson.

Winner of the 2009 Audie Award for Business/Educational Audiobook New York Times bestselling author Jeffrey Gitomer shares his crucial sales principles featuring strategies and techniques on how to efficiently sell anything. With a lifetime of sales experience New York Times bestselling author...

Going beyond just handling nerves and presenting PowerPoint slides, Develop Your Presentation Skills provides you with a practical toolkit for developing a belting presentation and improving your confidence along the way. It includes practical help with unpicking the original brief, understanding just what the audience wants, facing your performance demons and constructing compelling content that will keep your audience rapt with attention.

Will AI replace your job—or will it make you indispensable? Artificial intelligence is no longer coming. It’s already here—and it’s quietly rewriting the rules of work. "Surviving AI: Becoming Irreplaceable" is not a book about fear, hype, or futuristic speculation. It is a clear, strategic guide for professionals who want to stay relevant, valuable, and employed in an AI-driven economy. While algorithms automate tasks, eliminate roles, and compress salaries, a smaller group of professionals is moving in the opposite direction—earning more, gaining leverage, and increasing their importance.

Whether you're a new manager or looking to have more influence in your current management role, the challenges you face come in all shapes and sizes: a direct report's anxious questions, your boss's last-minute assignment of an important presentation, or a blank business case staring you in the face. To reach your full potential in these situations, you need to master a new set of business and personal skills.

How to be human at work. HBR's Emotional Intelligence series features smart, essential listening on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work.

■日経新聞「『働きたい改革』が問うものは？」■共同通信、時事通信が著者インタビュー、書評を配信（全国の地方紙に掲載）■週刊新潮「古市憲寿 誰の味方でもありません」

The book Lifehack calls "The Bible of business and personal productivity." "A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has...

Harness the power of psychology to gain the persuasive advantage! Stellar Seller shows how to sell ethically, with the right mindset, and of course, how to actually sell! In this material, never-before-seen theorems are introduced as to why specific types of interactions work. The book covers three sections of persuasion; charisma, concepts, and the authors own creation of syntactical structures. When these are implemented the customer will do what you desire! Become a master conversationalist and become like the Stellar Seller! See and reap the quantitative results from its teachings!

Creativity is the key driver of innovation, but too many teams and projects are organized in ways that stifle new ideas. It's your job as a manager to create the right conditions for creativity to thrive—and to be part of the process yourself.

More than any other practice in your career, your ability to manage time will determine your success or failure. It’s a simple equation. The better you use your time, the more you will accomplish, and the greater your rewards will be. This exceptional guide reveals 21 proven time management techniques you can use immediately to gain two or more productive hours every day. Filled with Brian Tracy’s trademark wisdom, this audiobook will help you get more done, in less time…and with much less stress.

Rewire Your Brain puts the tools you need into your hands and asks you whether or not you want to take the journey towards your dreams. The process of rewiring the brain is not an overnight phenomenon. It takes months and sometimes years of practiced effort to get the results you want. But there is great joy to be found in the journey and each step will help to enhance your life more and more.

More time, stress relief, and relaxation: You want more time in your life. Time to spend with family, to achieve big goals, and to simply enjoy life. Yet the world we live in is busier and changing faster than ever before. More things compete for your time, and more distractions interrupt your day.

Legendary time management and personal development expert Brian Tracy presents his simple, powerful, and effective system for setting and achieving goals. Each chapter introduces a principle key in reaching your goals, along with a toolkit full of both comprehensive insights and actionable steps.

“A welcome antidote to our toxic hustle culture of burnout.”—Arianna Huffington “This book is so important and could truly save lives.”—Elizabeth Gilbert “A clarion call to work smarter [and] accomplish more by doing less.”—Adam Grant We work feverishly to make ourselves...