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The costs of faulty communication are enormous for companies. Each year, billions of dollars are lost, precious time is wasted, innovation is thwarted, and morale suffers. But sharpening influence skills can address these challenges and create huge payoffs.

Excellent communicating skills have always been crucial to success in leadership and management roles—and that's one of the reasons the first edition of this book has been an international bestseller taught at universities and referred to by leading CEOs. What's changed in the last ten years? Well, nothing—and everything. Mastering Communication at Work, Second Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies.

Quando aprendemos a prestar atenção em nossa linguagem corporal e a interpretar corretamente a dos outros, passamos a ter maior controle sobre as situações, pois podemos identificar sinais de abertura, de tédio, de atração ou de rivalidade e agir de forma adequada aos nossos objetivos. Com bom-humor e uma sólida base científica, os autores explicam o significado real de gestos que usamos no dia a dia, como cruzar os braços, coçar o nariz e balançar a cabeça, evitando os habituais mal-entendidos causados pela contradição entre o que dizem nossas palavras e nosso corpo.

When women we admire such as Ruth Bader Ginsburg advise "Speak the truth, even if your voice shakes" and Vice President Kamala Harris has to remind a room full of men "I'm speaking," it can feel as though having our own voices heard at work can be a lost cause. Whether we're confronting a colleague about an inappropriate comment or trying to avoid being talked over by a male colleague—again—we can find ways to have our voices heard at work. Speak Up, Speak Out helps listeners use their voices more effectively to sound off on issues large and small.

Unpacks and pulls the curtain back on what happens to our brains and our behaviors each time we addictively engage social media and the influencers we encounter there. Individuals seeking to widen their tribes of friends, fans, and followers have an abundance of resources for building their...

With the frenetic pace of life and ever-evolving technology, face-to-face human interaction is becoming a lost art. The simple formula of You, You, Me, You enables you to easily create meaningful connections and build relationships that can provide lasting benefits, whether the outcomes you seek are professional (getting a job) or personal (getting a date). Discover how to network effectively and leave a lasting impression and understand the importance of how building relationships can create a positive life experience!

Success increases with clarity. Pivot to Clarity is your guide to being clear, so that your bold vision and strategy can be brilliantly executed. Lori has coached, consulted, and trained hundreds of leaders around the world to generate extraordinary momentum toward achieving their objectives. She speaks globally on catalyzing momentum, leading, pivoting, and workplace culture change. Are you 100 percent clear about where you are headed, and why? Are others receiving a clear message from you? Successful people have an edge; they are clear about where they want to go.

Das Leben ist ein Verkaufsgespräch! Nur Menschen, die zielführend und wortgewandt kommunizieren, gelangen zu beruflichem Erfolg. In diesem Buch werden Ihnen ausgewogene und ausgewählte Werkzeuge an die Hand gegeben, die Ihnen die Kunst der Kommunikation für jede Lebenssituation effizient vermittelt. Erhalten Sie effektive Strategien, um in jedem Gespräch die Oberhand zu behalten, in Verhandlungen die bedeutendsten Frage- und Antworttechniken der Profis zu meistern und durch unseren Rhetorik-Leitfaden immer die spannendste Person im Raum zu sein.

If you are like most executive leaders, you have experienced a challenge or run into a wall that you were not prepared for. You may be struggling to determine priorities. You may have challenges identifying future leaders and equipping them for upcoming opportunities. You may be asking the question, how do I communicate with those I lead, those who lead me, and my peers? In this audiobook, you will find tested and proven solutions for executive leadership problems.

Um dos escritores mais influentes de todos os tempos, Dale Carnegie mostra neste livro como superar a angústia gerada pela preocupação constante—seja em relação à saúde, ao trabalho, aos relacionamentos ou ao próprio futuro.

Professional communication has become more complex than ever as, with the rise of remote working and the increasing prominence of social media, we frequently find ourselves muted - when we can’t find the opportunities to speak up or our ideas aren’t getting the credit they deserve. In Unmuted, Heather Hansen draws upon her years of experience as a communication specialist and consultant to illustrate how you can overcome these obstacles and make your voice heard.

In today’s competitive business landscape, the art of communication is more important than ever. It’s essential to develop a deep awareness of not only what we say, but also how we deliver it, resulting in a message that is both credible and incredibly impactful. In this era of digital communication and information overload, clear messaging has never been more vital - and personal credibility has never been more valuable.

Deepen your creativity and strengthen your influence as a leader and coach. How do I, and my clients, learn from our reactive habits instead of pushing them away? Why do the same habits keep reappearing in the first place? How can my drama patterns show me the way to being the person I want to be? If you're familiar with David Emerald's teaching story, The Power of TED* (*The Empowerment Dynamic), you will recognize the main character in this audiobook: Sophia, the coach who walks with Ted and David.

Em seu trabalho definitivo sobre inteligência emocional, Daniel Goleman explica que ela é duas vezes mais importante que as demais habilidades na formação de um líder excepcional. Se você não tiver tempo para ler mais nada sobre inteligência emocional, leia estes 10 artigos escritos por especialistas no assunto. Eles foram selecionados pela Harvard Business Review entre centenas de textos publicados com o objetivo de ajudar você a aprimorar suas habilidades, melhorar os relacionamentos e garantir seu sucesso profissional.

Dynamic Leadership Made Easy was written to help entry-level workers and middle management supervise successful teams in the workplace. It starts with the premise that leadership is first and foremost a position of service, and that before people take on a leadership position, they should genuinely care about the well-being of others. If a leader genuinely cares about the well-being of their people, it resonates. A true leader inspires their teams to reach their fullest potential.

Sellers, you had asked and now we have delivered the audiobook that will put you in the driver’s seat for your next customer negotiation. Our old ways of selling won’t work any longer. The buying center is growing exponentially, and procurement tactics are being utilized across the customer organization. We must understand the true buying criteria for our opportunities and take charge of the games we know will be played.

Localizing Employee Communications is a practical guide to improving conventional practices that stand in the way of reaching employees around the world. This audiobook tells you how to navigate the biggest challenges in cross-border employee communications. Just as we do with customers, employee content should be adapted for language, culture, and local business realities so that it speaks to them directly. Instead of broadcasting one-size-fits-all campaigns, global headquarters provide back-end support to local business units, who create and deploy content for their employees.

You already have a one-of-a-kind idea inside of you that will not only spread like wildfire but will also change minds, incite action, and leave a legacy you can be proud of. You just need help excavating it, shaping it, and launching it into the world. Drawing upon more than 25 years of both research and real-world experience, the author explains a simple approach to creating not only a message that grows your business 24-seven, but a movement that’s bigger than your business and takes on a life of its own.

Ergebnisloses Gerede, sprunghafte Auseinandersetzungen, ständiges Unterbrechen, langatmige Monologe der Immergleichen - das ist Alltag in vielen Meetings. Die Kompetenten bleiben dabei oft auf der Strecke. Wer Diskussionen in Firmen, Parlamenten und in der Öffentlichkeit produktiv machen will, braucht eine Persönlichkeit, die unnachgiebig einen Fairness-Rahmen verteidigt. Auch wenn das erst mal unhöflich erscheint. Peter Modler präsentiert in seinem neuen Buch die "Kampfkunst" einer durchsetzungsstarken Gesprächsführung. Wer sie beherrscht, schärft Ideen, schont Nerven - und schützt die Demokratie.

Margie McCartney encourages you to meet people, trust strangers, and never forget the contacts and relationships you create on your way to a positive life. Through her stories, you will learn her methods for engaging others by striking up a conversation, or meeting others in unconventional ways that will benefit you both personally and professionally.