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Conversations are broken. And while effective dialogue is supposed to lead to greater fulfilment in our personal and professional lives, all the scientific evidence points towards us sharing fewer interactions than previous generations. From ever decreasing face-to-face meetings to echo chambers online, we no longer have the necessary tools to talk to each other. Nihal Arthanayake is bucking this trend. Part how-to and part manifesto, Let's Talk is Nihal's accessible, anecdotal and invigorating toolkit to having better conversations with anyone, any time.

Unser Alltag ist geprägt von Kommunikation. Ohne den Austausch mit anderen Menschen wären der wirtschaftliche, kulturelle und technologische Fortschritt nicht denkbar. Doch leider verläuft die Kommunikation nicht immer optimal und gerade Gespräche können uns oft enttäuscht zurücklassen. Dies führt gerade im Arbeitsalltag zu mehr Stress und kann nicht zuletzt auch Ihre Gesundheit in Mitleidenschaft ziehen.

If you're like most people, your formula for career success is to be an expert and work hard. It's a great strategy when starting your career, but are you as influential as you would like to be? If the answer is no, then it might be time to change your strategy. Hard Work Is Not Enough reveals the essential soft skills required to be more believable at work. It's the skills your manager wishes you had but doesn't have the guts to tell you to your face.

How did a bank, which boasts ‘we’re committed to helping protect the world’s financial system on which millions of people depend, by only doing business with customers who meet our high standards of transparency’ come to facilitate Mexico’s richest drug baron? And how did a bank that as recently as 2002 had been named ‘one of the best-run organisations in the world’ become so entwined with such a criminal? Too Big to Jail is an extraordinary story brilliantly told by writer, commentator, and former editor of The Independent.

Jeff Bezos is a dreamer who turned a bold idea into the world’s most influential company, a brand that likely touches your life every day. As a student of leadership and communication, he learned to elevate the way Amazonians write, collaborate, innovate, pitch, and present. He created a scalable model that grew from a small team in a Seattle garage to one of the world’s largest employers. The Bezos Blueprint by Carmine Gallo reveals the communication strategies that Jeff Bezos pioneered to fuel Amazon’s astonishing growth.

Jean Oelwang, president of Virgin Unite, has interviewed over 60 business and life partnerships - including Desmond and Leah Tutu, and Ben and Jerry - revealing how to nurture relationships with depth and purpose. These kinds of deep connections have a profound ripple effect on everything we do, supporting us to achieve more, withstand anything and amplify impact. In this audiobook, she unpicks the values that connect great partners, the daily rituals that they use to stay in sync and the habits that allow them to disagree respectfully and productively.

If you find yourself struggling to get that desired promotion, people often don't understand you, and neither you understand them. There are good chances that you could improve your communication skills. This audiobook will guide you through the main and most valuable concepts about communication! Listening, body language, expressing yourself, hearing and delivering the right message, and much more.

Molti clienti mi hanno chiesto di realizzare un corso rapido e intuitivo per coloro che vogliono avere una panoramica chiara e esaustiva sulle azioni chiave da mettere in pratica per migliorare la loro presenza online.

As our ability to pay attention in a world of distractions vanishes, it's no wonder that our ability to be heard and understood - to convey our messages - is also threatened. Whether working with our teams and customers or communicating with our families and friends, it is increasingly difficult to break through the digital devices that get in the way of communication.

Bei dem Titel "Natürliche Rhetorik" handelt es sich um ein Fachbuch des bekannten Kommunikationstrainers Harry Holzheu. Der erfolgreiche Autor vermittelt darin, wie durch natürliche Rhetorik die Kommunikation im Arbeitsalltag verbessert werden kann und sie bei geschäftlichen Verhandlungen oder dem Halten eines beruflichen Vortrags mit authentischem und selbstsicherem Auftreten glänzen können.

Finding some clients difficult to understand? Confused when they say one thing but mean another? Need better, more useful feedback? Sometimes feel on the back-foot? Have trouble managing client expectations? Wonder why they seem impossible to please? Concerned about being blind-sided by unexpected client loss? Find some answers in this engaging audiobook.

People have been talking about selling the same way for years. They might use different phrasing, but they’ve been saying the same things. “Don’t take no for an answer”! “Always be closing"! “You’re either born to sell, or you’re not". Well, guess what, times have changed. You don’t have to sell like that anymore! And no, you don’t have to be born with “the sales gene”. Anybody can succeed in sales, and better yet, everybody will find more success by being themselves.

Ein interaktives Hörbuch, das uns zeigt, wie wir mit zwischenmenschlichen Konflikten besser umgehen können.Wie können wir eine Meinungsverschiedenheit klären, wenn wir dieser mit Angst und einer gewissen Abwehrhaltungen entgegenblicken, weil sie mit Bewertungen einhergeht? Laut Rosenberg ist Empathie der Schlüssel. Auf einer empathischen und ehrlichen Grundlage sind wir in der Lage, Konflikte als eine Chance zu nutzen, um aus diesen etwas für sich mitzunehmen und voneinander zu lernen.

Essential listening for anyone who has been asked to make a presentation, including advice on speech, using visuals, audience engagement and how to deal with presenting online. Speaking in front of other people can be daunting if you've never had a lot of practice. Even if you know your stuff, it can be hard to get everything together in time, look confident, speak clearly, and get your message across well. And that's before you consider things like presenting online or hosting a Zoom conference.

We live in a world where respect, gratitude, and appreciation have been replaced by efficiency, dismissiveness, and even fear of genuine connection. Sometimes, we don't stare up from our screens and devices long enough to realize there is even another person on the other side of the tweet or email. "Is anybody out there?" One thing is for sure: This speed of life has taken a toll on our basic use of good manners and etiquette. Nowhere is this more apparent than in the decline of professional business communications.

On this phone, Apple took it to a new level that will be difficult for competitors to catch up with any time soon. Anyone on the Apple ecosystem should consider him or herself fortunate to be alive to witness the advanced technology behind the hood that makes life when using the iPhone 13. With more and more people using video technology for their everyday use, Apple has included a whole new lot of video-related features that can help you use your iPhone for cinematography purposes.

Business runs on emails, yet we rarely give them enough thought. Too often, our messages are misunderstood, misfiled, or ignored. In a world filled with remote collaboration and virtual teams, people who master email writing rise above the noise. You can be one of those people. Learn how to make your emails work for you rather than against you with this short, practical guide. Whether you’re just starting in your career or are adjusting to a newly remote and virtual workplace, you’ll find valuable advice and tips you can put into practice right away.

Im Büro, im Urlaub, immer und überall, sogar im Bad, werden Nachrichten gecheckt und E-Mails geschrieben. Doch der kommunikative Dauerbeschuss macht Menschen unglücklich und unproduktiv. Wir sind schlicht nicht dafür gemacht! Bestsellerautor Cal Newport plädiert für einen bewussteren Umgang mit Kommunikationskanälen und für Arbeitsplätze, an denen Menschen arbeiten können, ohne ständig Nachrichten senden oder empfangen zu müssen - nichts weniger als eine Revolution der Arbeitswelt!

Nutzen Sie die Kraft einer guten Story bereits vor dem ersten Kundenkontakt: in Ihrer Telefonwarteschleife. Lassen Sie Ihre Kund:innen nicht einfach warten - unterhalten Sie sie! So sorgen Sie für gute Laune und eine größere Zufriedenheit. Gleichzeitig kurbeln Sie die Kaufbereitschaft an, revolutionieren Ihr Beschwerdemanagement und sorgen für einen sinkenden Krankenstand.

Was steckt hinter SHIT, also den vier größten Herausforderungen im Business-Alltag? Wie bleibe ich ruhig und gelassen, auch wenn mein Gegenüber provoziert? Warum ist meine Menschenkenntnis nicht so gut, wie ich glaube? Wie gehe ich souverän mit SHIT-Situationen um und erlebe sie in Zukunft seltener?