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This book focuses on the increasing need to be less technical and tactical and to be more relationship focused. It begins with knowing yourself, and your willingness to really invest in knowing your employees and teams. It is evident, now more than ever, as we face both an increasingly emotionally disconnected and physically disconnected work environment and world, that our ability to create human connection is our most powerful tool as a leader. Time and time again, it is the “soft stuff” that makes the “hard stuff” work.

In Speak!, you will learn to: conquer fear and gain comfort in public speaking; create and maintain positive impressions; be more natural and relaxed when making presentations; communicate ideas with clarity and force; sell ideas and inspire others; plan and organize professional presentations; speak to a virtual audience; and bring the audience into the conversation, don't talk them to death!

Now in a second edition, this classic book shows how to make conversations generative and productive rather than critical and destructive so people, organizations, and communities flourish. This edition has been revised throughout with new examples; updates on the latest supporting research in neuroscience, positive science, and positive psychology; and a discussion guide. It also features a new chapter on what the authors call tuning in: cultivating awareness of how our physical and mental state affect our perceptions, emotions, and thoughts as we engage in conversation.

While written for the wedding and event industry, these tips can help almost any business, as ghosting is a universal frustration. Why Are They Ghosting Me? includes a recap of the eight tips from Why Don't They Call Me? and ideas for how to handle pricing questions from Alan's most popular book: Shut Up and Sell More Weddings & Events. Whether you've listened to those books, or not, Why Are They Ghosting Me? will help you reduce the ghosting and get you more replies from prospects and current customers.

Are the narcissists in your life making you miserable? Are you worn out by their constant demands for attention, their absolute conviction they are right (even when they’re clearly not), their determination to do whatever they want (regardless of the impact), and their baffling need to control everyone and everything around them? In this thought-provoking, sanity-saving audiobook, Thomas Erikson helps you understand what makes narcissists tick and, crucially, how to handle them without wearing yourself out in the process.

Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored. The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result.

Esta guía te proporcionará las herramientas necesarias para expresar tus ideas de forma clara y convincente, de manera que tus clientes, socios y todas las partes interesadas las apoyen. Podrás superar el bloqueo del escritor, captar y mantener la atención de tu destinatario, motivar al lector para que actúe, expresar tus ideas con claridad y conseguir el tono adecuado.

Helena Morrissey has run companies and campaigns and learned through both her own experiences and observing other successful women that confident and authentic style and presence is career-enhancing. Many women feel it's all a minefield, that they should just copy men or 'blend in', but Style and Substance explains why that's unlikely to be a recipe for success and shows how you can achieve that next career goal by developing your personal brand, building confidence and letting your personality shine through.

A brilliant counter-narrative for restoring humanity to the bottom-line, numbers-obsessed culture of the modern, 21st-century workplace.

What is lean communication, and why do you need it? Lean communication is a mindset and a set of principles and practices to apply lean thinking to become a better thinker and communicator. In the manufacturing world, lean thinking has produced exceptional improvements in productivity and customer value. Lean thinking, with its single-minded focus on creating more value with less waste, carries many lessons that also apply directly to communication. This book distills those lessons into 10 powerful keys to maximize the value others get from hearing or reading your ideas.

Even the most passionate advocates for diversity, equity, and inclusion have been known to treat equity as the middle child - the concept they skip over to get to the warm, fuzzy feelings of inclusion. But Minal Bopaiah shows throughout this book that equity is critical if organizations really want to leverage differences for greater impact.

Nella seconda edizione de "Le chiavi delle cose nascoste" viene illustrato lo scenario, delineato dalle attuali conoscenze scientifiche, nel quale si muove l'uomo e offerta la chiave per accedere a regole che ne determinano il comportamento.

Si l'une de vos connaissances s'avère être toxique, vous pouvez ne plus la revoir. Mais si votre patron se comporte de manière injuste et émet des demandes déraisonnables, il n'est pas aussi simple de couper les ponts. Et si vous avez eu de la chance et travaillez pour un patron génial, vous avez peut-être quelques mauvaises surprises de temps en temps. Mais même le pire des patrons n'est pas une cause perdue : il y a des solutions.

¿Sabes cuántas personas han muerto en el mundo por hablar en público? Si crees que la respuesta es "ninguna", te equivocas. William Henry Harrison, noveno presidente de Estados Unidos (1773-1841), falleció después de dar su discurso de investidura. Los hechos sucedieron así: cuentan que pronunció su alocución del 4 de marzo sin estar lo suficientemente abrigado, por lo que murió un mes después... de neumonía.

Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service, and it also explains thе main rеаѕоn whу mаnу ѕuссеѕѕful соmраniеѕ make excellent customer service аn imроrtаnt еlеmеnt in thеir agenda. What you’ll learn in this book will work great for business owners, entrepreneurs, and training of customer service specialists.

There’s nothing more frustrating than an unproductive meeting - except when it leads to another unproductive meeting. Yet every day millions of people conduct meetings - in person or online - without the critical understanding or formal training on how to plan and lead them effectively. This book offers a structured method to ensure that meetings will produce clear and actionable results. Meetings that are profitable and productive ultimately lead to fewer meetings. This book offers leaders a significant edge by

The Irreverent Guide to Spectacular Communication is a professional development guidebook of sorts, and a personal growth tour. In these pages you’ll find a buffet of small, strategic, and actionable ways to improve your communication and interpersonal (soft) skills. Along the way, you'll find a multitude of examples of real people implementing those skills and the positive impact it had on their lives.

In this fast-listening book, 15-year podcasting and broadcasting veteran Alex Greenwood shares stories, practical tips, and advice from his hundreds of hours as a podcast host, producer, and guest. The Podcast Option is mandatory listening for those new to podcasting, and a welcome addition to the veteran podcaster’s library.

"GuíaBurros: Marca Personal" es una guía con TODO lo que se debes conocer para conseguir destacar frente a tus competidores y reforzar tu valor como profesional, desde dominar el arte del Storytelling hasta la gestión emocional necesaria para crear una buena Marca Personal. Un audiolibro indicado para todos los profesionales, empresarios, emprendedores o especialistas que quieran destacar en su sector y posicionarse como experto.

Improve your life, where everything’s not made up, and the points do matter. Drew Carey’s show Whose Line Is It Anyway? has turned improvisational comedy into a pop culture phenomenon. But improv is more than just laughs - it’s a valuable training tool that will make you a more effective business professional.

Wenige Dinge sind im Unternehmen so grundlegend wie Kommunikation. In einer Zeit, in der die Routine durch Automation verdrängt wird und alles nur noch "ein Projekt" ist, fühlen sich Mitarbeitende oft uninformiert und das eigene Unternehmen gleicht einem Chaoshaufen. Wie an Bindfäden halten persönliche Meetings, E-Mails und Telefonate die Unternehmensarchitektur notdürftig zusammen und Politik ist nicht nur an der Tagesordnung, sondern grundlegendes Werkzeug für Wirksamkeit. Immer mehr sind davon frustriert.

Everyone seems to have an opinion about leadership. We know good leaders Eat Last, Lean In, Break the Rules, Dare to Lead, and are Radically Candid, as well as extremely aware of their Tribes, Drive, and Principles. But books about these topics overlook the value of leadership impression - the instant projection you exude as a leader. How do leaders sound? What do leaders say and not say? How do leaders tell stories, send emails, run meetings, conduct video conferences, give speeches, conduct interviews, and even listen to others?

Agreement means one has consent to be moved by influence. Alignment indicates one is giving consent to be moved by instruction.Remember the formula? Agreement + alignment = victory. According to the builder's formula, the agreement must come first. You can not move with something or someone until you have been influenced by them and you are no in agreement. Agreement gets things sealed. Alignment gets things moving.The power of agreement is to affirm establishment. The process of alignment is to validate agreements.

Emotional intelligence is social knowledge that enables individuals to identify their own and other peoples' feelings. It is the knowledge that may be learned, developed, and boosted, as well as your ability to utilize your understanding to determine the feelings underlying social communication and stand up to the temptation to react impulsively and also thoughtlessly. Rather, it permits you to react authentically.

Over the past five years, organizations adopted Slack, Zoom, and Microsoft Teams in droves. Think of COVID-19 as pouring gasoline on the fire. The pandemic didn't start a trend, as much as it accelerated an existing one. Unfortunately, far too many of us mistakenly view these applications as Email 2.0. As a result, we are missing out on extraordinary opportunities to create more collaborative work environments, increase organizational transparency, reduce manual work, make our work lives less stressful, simplify core business processes, and much more.

In diesem Ratgeber zeige ich, wie kleine und mittelständische Unternehmen erfolgreich den Wandel zu einem digitalen ortsunabhängigen Unternehmen innerhalb kürzester Zeit umsetzen. Gründer von Startups und Solopreneure erfahren, wie sie ein ortsunabhängiges Unternehmen erfolgreich aufbauen und führen können.

Unlock the charisma code and learn how to start living life as a more likeable, successful, sociable, and charming person. In this best-selling guide, Tom Anderson and Angelina Williams hand you the step-by-step blueprint to living life as an alluring, fascinating, and engaging person.

This audiobook will change the way you live your life. No matter the circumstance, by nurturing the seven skills of adaptability, critical thinking, empathy, integrity, being proactive, optimism, and resilience you will immediately feel more in control, enjoy great personal and professional relationships, do work you truly love and enjoy and most of all, be happier and more robust. This audiobook is for anyone interested in personal development, improving their life, and finding small but hugely impactful tweaks that make a real difference to well-being, productivity, and happiness.

This book serves as a practical and easy-to-follow guide on how to thrive in a business environment. If you have entered into a business environment and feel overwhelmed, this book is perfect for you. We break things down to basics and walk through all sorts of useful tips that aren’t included in any MBA degree.

Der Einzug künstlicher Intelligenz in den Alltag eröffnet Menschen neue Freiräume für das, was sie einzigartig macht: emotionale Intelligenz und ethische Werte. Eloquent und unterhaltsam zeigt Doris Märtin, wie wir die 2020er Jahre zur Dekade unserer persönlichen Exzellenz machen. Es sind nur neun Kompetenzen, die uns über uns hinauswachsen lassen.