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For Jim McCann, the founder and CEO of the world’s leading florist, 1-800-Flowers.com, being open and ready to speak to a variety of audiences is his most powerful leadership tool. In Talk Is (Not!) Cheap, McCann illustrates how the art of conversation leadership - the process he developed to engage others and create forward momentum in the workplace - can be used to inspire, innovate, and win. Using a blend of how-to and insightful personal stories, this audiobook argues that the gift of gab may just be the most critical (and undervalued) skill set in today’s workplace.

Most everyone has something they are passionate about. But without the ability to actually effect change...things just stay the same. In order to truly inspire change, we need to be able to effectively explain the problem, inspire people to join us, create a vision for the new reality, and then motivate people to take the actions that lead to the change. Inspiring change requires charisma - the ability to communicate a clear, visionary, and inspirational message that captivates and motivates an audience.

In this modern classic, Annette Simmons reminds us that the oldest tool of influence is also the most powerful. Fully revised and updated to account for new technology and social media, along with two new chapters on the role of stories in the development of civilization and how to adjust your story to your specific goal, Simmons showcases over 100 examples of effective storytelling drawn from the front lines of business and government, as well as myths, fables, and parables from around the world.

For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal. Start with No introduces a system of decision-based negotiation that teaches you how to understand and control these emotions.

Ao longo de oito décadas, este livro se tornou a referência quando o assunto é o desenvolvimento das relações humanas, das habilidades sociais e da comunicação eficiente. Partindo do princípio de que é preciso se interessar genuinamente por aqueles com quem interagimos, ele mudou a vida de milhões de pessoas, fazendo-as se sentirem mais seguras, abertas e confiantes em seus encontros sociais e profissionais.

When General Stanley McChrystal took command of the Joint Special Operations Task Force in Iraq in 2003, he quickly realized that conventional military tactics were failing. The allied forces had a huge advantage in numbers, equipment and training - but none of the enemy's speed and flexibility. McChrystal and his colleagues discarded a century of conventional wisdom to create a 'team of teams' that combined extremely transparent communication with decentralised decision-making authority.

Every leader struggles to find and communicate their “why.” Young leaders are struggling to have authentic influence. Entrepreneurs are on a quest to scale. Churches and nonprofits follow the latest corporate strategies. And it’s not working. Despite our slogans, we still focus on numbers. Do you want achievement or legacy? This book will help you create both.

Your voice matters. Your ideas, your vision, your work—they all have the potential to make a significant impact, but only if your message touches a nerve and sticks with your audience long after you’ve spoken. Voices Of Reason equips leaders to communicate with impact. Drawing on Aristotle’s timeless principles—ethos (character), logos (logic), and pathos (emotional resonance)—this book offers a roadmap for persuasive leadership. Learn strategies to craft compelling speeches, overcome speaking fears, and foster open dialogue.

The Personal Branding Playbook shows you how to craft your story; design your personal brand strategy; share your story with the world online; build a community of loyal fans, not followers; drive inbound leads, opportunities, and introductions; and position yourself as the option, not just an option in your market.

In The Secret Language of Work, McGoff shares her best, customizable scripts for how to communicate in the professional world—word-for-word, exactly what to say during interviews, while negotiating salaries, when you need to set boundaries with co-workers, as you advocate for yourself, and in any sticky situation at the office. Learning how to say the right words, in the right order, in the right way, at the right time, is an art that too few people are taught.

One Presentation Away: Become an Irresistible Speaker and Convert More Clients provides crystal-clear direction on how to become confident when speaking and selling from any stage and how to start getting clients, not just claps. Uniquely, this book reveals how to sell from a virtual or live stage without feeling like you're selling. Written by renowned professional speaker and presentation builder Colin Boyd, this book's core premise is that you are just one irresistible presentation away from the breakthrough you desire.

This book isn’t really about the rare, fire-breathing tyrants — it’s about the everyday leaders who, despite their best intentions, make life miserable for their teams.

The Bold Move is an essential guide for women looking to take control and achieve their career goals faster. Do you downplay your achievements, hesitate to speak up in meetings, or watch others get promoted while you stay stuck? You're not alone—and it's not about your skills or your experience. It’s about your career confidence. Through mindset shifts, practical advice and inspiring stories, The Bold Move will show you how to stop hesitating and instead lead your career with new purpose.

Every day, someone is trying to influence you—and not always for your benefit. At work, at home, in relationships, and even in everyday encounters with strangers, manipulation is everywhere. It’s in the friendly coworker who makes you feel guilty for saying no, the partner who keeps shifting the rules, the relative who plays the victim to get their way, and the salesperson who creates false urgency to push you into a decision. Most people don’t see it happening until it’s too late. By then, they’ve already given away their time, their trust, their resources—or their power.

Forget the headlines about medical breakthroughs. The real crisis in healthcare hides in plain sight: the pervasive, corrosive power of incivility. Dr. Samuel DeMaria Jr., a leading voice in patient safety, fearlessly exposes how everyday disrespect—from the "hip check" in the OR to the cutting remark in the hallway—fractures teams, cripples communication, and directly threatens those we're sworn to heal. The Invisible Cut is a vital, unforgettable reckoning, demanding we confront this silent danger and build a culture of profound professional respect before it's too late.

Worte sind mehr als Schall – sie tragen Energie. Sie können motivieren, Klarheit schaffen oder blockieren. In diesem Hörbuch erfahren Sie, wie Sprache unser Denken und Fühlen beeinflusst – im Berufsalltag, in Beziehungen und in der Führung.

In the new recording of the Third Edition created in 2005, Bob Burg builds on his proven relationship-building principles to bring even more clients to your door and helps you attract only those who are interested in what you sell. He shows how to maximize your daily contacts, utilize your tools both online and off, leverage your relationships, and generate ongoing sales opportunities.

How did an American immigrant without a college education go from Venice Beach T-shirt vendor to television's most successful producer? How did a timid pastor's son surmount a paralysing fear of public speaking to sell out Yankee Stadium - twice? How did the city of Tokyo create a PowerPoint stunning enough to win them the chance to host the Olympics? They told brilliant stories.

Communication is a dynamic, complex process, influenced by all the complexities and differences in human motivation and behavior. Communication: How to Connect with Anyone will help you connect with others and build friendships and develop better relationships with colleagues and clients, friends and family. This engaging, practical guide shares everything you need to know to develop empathy and rapport with others, and feel confident about communicating with a diverse range of people.

Every day, we face the challenge of persuading others to do what we want. But what makes people say 'yes' to our requests? Based on decades of research into the psychology of persuasion, this book reveals many remarkable insights that will help you be more persuasive both at work and at home. Co-written by the world's most quoted expert on influence, Professor Robert Cialdini, Yes! contains dozens of tips that you wouldn't want to miss out on—all of them scientifically proven to boost your powers of persuasion.