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Brought to you by Penguin. Are you struggling to juggle multiple projects? Do you often lose control of your budget? Does communicating your progress to the rest of your team cause you undue stress? Project management is an essential skill for anyone who needs to get things done in any...

President Obama’s former United States chief of protocol looks at why diplomacy and etiquette matter—from the international stage to everyday life. History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage, using hidden...

A global security expert draws on psychological insights to help you master the art of social engineering—human hacking. Make friends, influence people, and leave them feeling better for having met you by being more empathetic, generous, and kind. Eroding social conventions, technology, and...

An award-winning conflict consultant offers a new path to take when agreement and collaboration seem impossible, and teaches us that when conflict resolution fails, we can achieve freedom instead—even without others’ cooperation. A founding CEO and his top salesperson are engaged in a heated...

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies, encouraging positive mindsets and building stronger and happier workforces. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes, the book emphasises simple and practical ways for dealing with conflict situations.

Merging research and real-world application, this insightful guide reveals what really drives decisions and introduces listeners to the persuasion equation - a powerful combination of factors proven to speed agreement.

From CEOs communicating with board members to managers negotiating salary increases and entrepreneurs looking to raise capital, it's impossible to overstate the role of persuasion in making your personal and professional goals a reality. The ability to convince others—respectfully and effectively—is one of the most important skills you can master, whatever your profession. In Convince Me, you'll find eye-opening, behind-the-scenes details revealing how some of the best in the business ply their trade.

Negotiation is a basic human activity that arises out of wants, desires, needs, and disputes. You want something I have. I want to trade for something you have. You believe I wronged you, and you want damages. As organized collections of people, we negotiate terms of exchange. In The Seven Tensions of Negotiation, you’ll discover how to simply say “maybe not” and leverage the seven tensions of negotiation to your advantage.

Mensen zijn complexe wezens, en onze interacties worden vaak beïnvloed door subtiele, onzichtbare krachten. Soms worden we het slachtoffer van psychologische chantage zonder dat we het beseffen, terwijl anderen bewust manipulatieve strategieën inzetten om hun doelen te bereiken. Dit boek is een gids om de sluier op te lichten en inzicht te krijgen in de donkere aspecten van menselijk gedrag.

Wie Sie sich nicht am Nasenring durch Manege des Einkaufs ziehen lassen. Warum das Verhandeln heute wirklich schmutzig sein kann. Wie Sie auch Preiserhöhungen gut vertreten und verkaufen können. Welche Rolle Ihre Beziehung zu Stakeholdern und Entscheidern aus dem Bereich KI spielt. Warum Verhandlung 4.0 auch ein Prozessdesign 4.0 braucht.

Gefällt Ihnen die Zahl auf Ihrem Gehaltszettel? Gibt man Ihnen im Hotel das Zimmer mit Ausblick? War Ihr Auto ein Schnäppchen? Ja? Dann können Sie hier aussteigen. Allen anderen verrät Jack Nasher, wie man das bekommt, was man will – durch effektives Verhandeln. Er zeigt, wie wenige Sekunden über große und kleine Vermögen entscheiden, und wie man diese kurze Zeit nutzt. Das Handwerkszeug für die besten Deals: erprobte Verhandlungsmethoden und psychologische Techniken. Damit ist endlich Schluss mit faulen Kompromissen!

In Questions Are the Answers, Allan Pease documents, for the first time, one of the most remarkable techniques ever seen in network marketing. Using simple, field-tested skills and strategies, you will learn how to build your networking business to a level beyond your wildest dreams. This book will show you how to achieve a lifetime of top-of-the-line income.

A ground-breaking exploration of the changing nature of trust and how to bridge the gap from where you are to where you need to be. Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market...

Negociamos todos los días, aunque no siempre seamos conscientes de ello. Lo hacemos al pedir un aumento de sueldo, al acordar el valor del arriendo, al cerrar la venta de un auto o incluso al decidir el destino de las vacaciones. El autor enseña a preparar esas negociaciones que nos rondan la cabeza durante días, esas que evitamos por miedo a perder, por no saber manejar la presión o, simplemente, porque no sabemos cómo enfrentar a una persona difícil. Este libro entrega herramientas concretas para dejar de ceder, tomar el control y conseguir, por fin, el resultado que estás buscando.

Whether you're a professional, business executive, manager, salesperson, coach or parent — we're all required to call on our persuasive powers to get others to do what we'd like them to do. This book helps you to uncover these gifts. It reveals the secrets of persuasion and the skills you need to become a better, more effective influencer.

This book could serve as a strategic tool, helping you navigate transitions with confidence and clarity. It’s not just about knowing when to move it’s about moving wisely and negotiating from a place of strength to secure the best possible outcome.

In this bold, unfiltered guide, Ralph C. Jackson—once a street hustler and drug dealer—reveals how his raw, street-earned tactics turned him from surviving in dangerous alleys to dominating boardrooms. In How to Run Your Business Like a Drug Dealer, you'll discover an unconventional MBA crafted not in a classroom, but on the unforgiving streets. This book shatters traditional business wisdom and delivers a playbook filled with real-life, actionable strategies that will give you an edge in today's competitive market.

Selling and negotiating a good deal is the most valuable skill in the business world. How well you build value and negotiate dictates the profit percentage on the business model. Being an expert at the basics is what will separate you from your peers and allow you to make as much money as you’re worth. This is true whether you are a veteran who has been around for a long time or if you are new to the world of sales.

Have you ever felt like learning to negotiate requires a different personality than that required to sell? Great salespeople foster relationships built on trust and a focus on customer outcomes. Yet, when the customer says “yes” and it’s time to negotiate, we change personalities. We hide things, focus on our own optimal outcomes, and in many cases, leverage strategies drawn from FBI hostage negotiation techniques.

A field-tested set of principles and practices for connecting with others on a deeper level and fostering more meaningful relationships.