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Every dealer sells F&I products, and most dealers understand the importance of the F&I department in terms of its contribution to the bottom line. Unfortunately, F&I is not a regulated profession, meaning one doesn't need any type of state license to practice, and because of that there is very little formal education available. The actual management of the F&I department, product selection, and different types of participation programs are largely ignored, so most dealers, general managers, and finance managers must figure out these aspects in real time, on the job.

Newspaperman tells the story of how an immigrant's shy son from Queens, New York, rose to the top of his industry, powered by little more than passion, brains, and hard work. Phillips began his career working as a copyboy for the New York Herald Tribune for 16 dollars a week... and ended it as publisher of The Wall Street Journal and CEO of its parent corporation, Dow Jones & Company. The life story of Warren Phillips is the story of the American newspaper business.

Liven up training with new, dynamic strategies for active participation. 101 More Ways to Make Training Active brings together a rich, comprehensive collection of training strategies and activities into one easy source. Designed for quick navigation, this useful guide is packed with classroom-ready ideas and 20 "how-to" lists to enliven any learning situation, helping you better engage their trainees and encourage active participation.

When we hear people talk about being present, many of us remember raising our hands in elementary school in response to roll call. Paul, CFO of Gladsen Manufacturing, saw it pretty much the same way. He felt that being present at work simply meant he was in the room for one of many gatherings and slide show presentations. Overall, he thought of himself as a present dad, husband, and executive, but was he really? In an attempt to support his son’s theatrical ambitions, Paul takes an acting class and learns that presence is a whole lot more than he thought it was.

Dr. Karen R. McDaniel, executive coach and leadership development consultant, reveals the answer in this practical guide to creating win-win outcomes in both leadership and life. With over twenty years of experience coaching executives and teaching MBA students, Dr. McDaniel has developed a proven framework that helps leaders at all levels discover their authentic selves, find their purpose, and create win-win outcomes.

Take Your Shot is the story about Russ Hibbert. Russ is a hard worker, dedicated to his wife and children, and building a career as a golf professional. But one day he wakes up and realizes his business is going nowhere. A chance meeting with business coach, David, leads to a dramatic change and an opportunity, for Russ, to design the business that he always wanted.

Being a great leader - one who drives massive passion, commitment and engagement - is within your reach. Follow the step-by-step plan in Employee Engagement 2.0 and prepare to be a great place to work.

In every workshop and on every job site, one truth determines whether equipment thrives or fails: reliability built by tradies who take pride in their work. But in too many workplaces, that pride is buried under weak culture, rushed decisions, and invisible standards that slowly erode both performance and job satisfaction. In Only Tradies Improve Reliability, Gerard Wood—former tradie, maintenance leader, and author of Simplifying Mining Maintenance—reveals the practical, culture-driven routines that transform ordinary maintenance teams into reliability powerhouses.

You care about your team. You prepare. You communicate. You work hard to lead well. And yet, under pressure, things don’t always hold together. Conversations become tense. Feedback lands defensively. Meetings create motion but not clarity. High performers drift out of alignment. Small miscommunications quietly erode trust. And when stakes rise, the cracks widen. Most leadership struggles aren’t caused by lack of effort. They’re caused by lack of precision.

Employers spend billions of dollars each year on personality tests, competency models, and training on psychological theories. So why are employee engagement and retention at record-low levels?

In the world of leadership, being “suited” means being prepared to face the challenges and responsibilities that come with guiding others and embodying the traits that inspire confidence and foster trust. Just as a well-fitted suit projects self-assurance, a leader equipped with emotional intelligence, integrity, and vision stands out in any room. Texas native Dennis W Pullin is a husband, father, healthcare executive, and podcast host. He believes in the art of simplicity, affirming that sophistication isn’t about abundance but about the intentional curation of what truly matters.

From life-or-death military airspace to packed stadiums and arenas, DJ Mal-Ski has spent his life mastering one critical skill: controlling energy in real time. In Master of the Crowd, the world-renowned DJ, host, and former United States Air Force Air Traffic Controller reveals the hidden psychology behind attention, engagement, communication, and leadership under pressure. Through powerful stories, practical tools, and championship-level insight, listeners will learn how to command rooms, connect with people, and create unforgettable moments in business, leadership, and everyday life.

RAW, AUTHENTIC, AND INSPIRING STORIES WITH PROVEN STRATEGIES THAT WILL TRANSFORM YOUR MENTORING PRACTICE. This audiobook is filled with heartfelt stories from mentors who don’t just give answers—they create space for life-changing transformation. Rooted in the timeless virtues of Love, Integrity, Truth, Excellence, and Relationships, these mentors show you how to build trust quickly, go deep in meaningful conversations, and ignite lasting change in the people you mentor.

The organizations that grow people and profits today do so in that order. They start with people and their mental health. Then the profits pour in. Discover how successful people leaders create mentally healthy cultures where everyone thrives. Dr. Joey Faucette shares powerful strategies and tactics from eight culture architects on his Work Positive Podcast plus his own 40+ years of experience in the T.H.R.I.V.E. framework. Create a mentally healthy, Work Positive culture of: Trust —build psychological safety when 54% of lost work time traces to stress, anxiety, and depression.

In Connective Tissue, Ryan Normandeau reveals the raw truth behind medical device sales, a field where missing a single screw can mean disaster and where most success stories happen off the record. From the chaos of the OR to the quiet power of mentorship, he shares how he built and sold two medical device companies before age forty, with no legacy, no connections, and no backup plan.

Why do smart, disciplined traders keep making the same costly mistakes — even when they know better? The answer isn't in the charts. It's in the mind behind them. Think Before You Trade is the practical guide to the one dimension of trading that most books ignore — the psychology of the person executing the system. Because knowing what to do and actually doing it under the pressure of live markets are two entirely different skills. And the gap between them is where most trading accounts are quietly destroyed. This is not a book about finding a better strategy.

The Relationship Revolution is a practical, behind-the-scenes look at what it truly takes to build, scale, and sustain high-impact 1:1 Account-Based Marketing. In an era defined by complexity, crowded markets, and rapidly shifting expectations, organizations need more than campaigns—they need meaningful, human-centered engagement with the accounts that matter most. Grounded in nearly two decades of global marketing experience, this book blends proven frameworks, personal stories, award-winning programs, and modern innovations like AI.

What if the success you’ve worked so hard to earn is built on ways of thinking that your world no longer rewards? In a world of growing complexity, the instincts that once served leaders well—control, certainty, and correct answers—have become liabilities. Shifting Toward Unorthodoxy...

You're staring at subpar work. Again. And you're mentally rehearsing the conversation you need to have. Again. The problem isn't that you don't know there's a problem. The problem is finding language that's clear enough to drive change but professional enough to keep you out of HR's office. HR Approved Ways To Tell Employees Anything: Performance & Competence Edition is a practical phrase reference guide for managers facing the conversations nobody trains them for.

The Only Woman in the Room invites readers into the real story of what it takes to lead as a woman when the rules weren’t written with you in mind—but you’re determined to win anyway. Women have spent decades forcing open doors that were never designed for us, and in 2026, we still find...