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Building on its successful predecessors, the third edition of The Field Guide to Understanding ’Human Error’ will help you understand a new way of dealing with a perceived 'human error' problem in your organization. It will help you trace how your organization juggles inherent trade-offs between safety and other pressures and expectations, suggesting that you are not the custodian of an already safe system.

The instant NEW YORK TIMES BESTSELLER WALL STREET JOURNAL BESTSELLER PUBLISHERS WEEKLY BESTSELLER USA TODAY BESTSELLER #1 PERSONAL FINANCE EXPERT Revised & updated for 2025 THE PATH TO YOUR ULTIMATE RETIREMENT STARTS RIGHT HERE! Retirement today is more complex than ever before. It is most...

Mastering Life and Health Insurance can open a stable, rewarding career—while helping others protect their future. From fundamental insurance principles like risk, hazard, and underwriting to complex policy types such as term life, whole life, universal life, and disability income coverage—this guide breaks down complicated concepts into easy-to-understand language.

In this incisive and relatable book, sales author, speaker, and coach J. Sheldon Snodgrass delivers a pithy yet profound resource to wrest control from the noisy chatter of your inner critic—its siren songs of rationalizations, justifications, or flagellations—and replace it with the uplifting dialogue of a championship coach who meets you where you are and fires you up to win the day.

Bloomsbury presents The Health Gap by Michael Marmot, read by Chris Courtenay. 'Punchily written … He leaves the reader with a sense of the gross injustice of a world where health outcomes are so unevenly distributed' Times Literary Supplement 'Splendid and necessary' Henry Marsh, author of Do...

Insurance is more than just policies and premiums—it's a complex web of human psychology, fear, and the pursuit of security. In The Psychology of Insurance, licensed insurance agent Karman Jones dives into the often-overlooked psychological forces that drive our decisions when it comes to insurance.

The Company That Solved Health Care describes the fascinating details of Serigraph's program and shows how any company can achieve similar results. This book is a must-listen for any manager responsible for his or her company's health-care expenses, any academic or thinker involved in the health-care debate, and anyone who wants to better understand why health-care costs have been rising and what can be done to achieve price stability while improving patient care.

Unlock the secrets to building a thriving life insurance agency and achieving financial freedom with Hermie Bacus. Drawing from his journey from immigrant engineer to multimillionaire entrepreneur, Hermie shares his proven system for success.

Discover the unconventional journey of an insurance agency's meteoric rise. Tailored for property and casualty insurance agents and carrier representatives, this friendly-yet-professional guide unveils the secrets behind leveraging offshore talent, cutting-edge technology, and innovative digital marketing techniques. From the agency's humble beginnings to its strategic expansion, this book offers practical insights and actionable strategies for navigating the ever-evolving insurance landscape.

The denial of valid insurance claims is not occasional or accidental or the fault of a few bad employees. It's the result of an increasing and systematic focus on maximizing profits by major companies such as Allstate and State Farm. Citing dozens of stories of victims who were unfairly denied payment, the book explains how people can be more careful when shopping for policies and what to do when pursuing a disputed claim. It also lays out a plan for the legal reforms needed to prevent future abuses.

I have wanted to write a book about the “business of medicine” for a long time now. “Why?”, you ask. The reason is because I have seen so many doctors give up, switch careers, or sell out to large conglomerates of health care employers because the physicians were not able to succeed on their own. This has been so hard for me to watch. Unfortunately, the business of medicine is not taught in, or part of, medical school curriculums.

In this book, you’ll discover everything you need to know to thrive in the world of final expense insurance telesales. Perfect for those with a strong work ethic and a desire for growth, this guide offers a step-by-step approach to mastering selling final expense remotely.

Are you planning to host a private event where alcohol will be served? Worried about the potential legal and financial risks that come with being a social host? Don't let the complexities of social host liability keep you awake at night—there's a comprehensive guide that provides all the answers you need.

This comprehensive guide provides everything you need to know about P&C insurance, from the basics to advanced concepts, offering valuable insights into various policies, coverages, and regulations. In this book, you will dive deep into the structure of insurance contracts, the types of coverage available, and the vital differences between policies. You’ll learn about homeowners, commercial, auto, and liability insurance, as well as specialized coverages like flood and earthquake insurance.

The life insurance industry stands at a pivotal moment. Consumer trust is eroding, many new technology entrants have failed, and the demands for innovation have never been more urgent. Maria Ferrante-Schepis offers a compelling “video tape review” of the industry’s last decade, enabling us to rethink what’s possible in a negative demand category.