検索キーワード： 職場・組織行動

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can't stand—not fewer—and, too often, if we aren't yelling at each other, we've just quit talking altogether. The global bestseller Dealing with People You Can't Stand has been helping people make the best of tough situations for nearly three decades, and this new edition has been fully updated to address the needs of our time.

In The Happiness Index: Why Today's Employee Emotions Equal Tomorrow's Business Success, cofounder and CEO of The Happiness Index Matthew Phelan delivers a fascinating dive into data from over 100 countries and 2 million human beings that helps us understand what really drives our engagement and happiness at work. In the book, you'll learn that "engagement" is what our brains need, and "happiness" is what our hearts need.

Ed Beltran, the CEO of a powerhouse leadership communication company, believes the antidote to stressed-out workplaces starts with conversation. Beltran has developed a science-based model to reduce stress and help people build what he calls fierce resilience. By leveraging the power of conversations, individuals discover their unique stressors, master skills to neutralize stressors, and build unwavering resilience that elevates their emotional well-being.

Welcome to " The Workplace: Policies & Procedures to Help You Create a Safe Healthy and Vibrant Workplace." the informative book from the team at "The Small Business Bookstore." In the ever-evolving landscape of the professional world, employers are increasingly recognizing the profound impact of workplace policies on the well-being and performance of their most valuable asset – their employees.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Stell dir vor, es ist Arbeit – und keiner muss hin. Denn deinen Job übernimmt die Künstliche Intelligenz. Schon heute koordiniert KI die Bevorratung im Lager, baut für uns Präsentationen oder diagnostiziert Tumore. Und das ist erst der Anfang. Längst ist klar: Künstliche Intelligenz hat das Potential für sehr große Veränderungen. KI plant nicht nur unsere Reisen und schlägt uns die nächste Serie vor, sondern schmeißt auch unsere Arbeitswelt um. Ein bedeutender und durchaus besorgniserregender Umbruch, aber einer, der genau zum richtigen Zeitpunkt kommt.

Error Proofing Humans is the go-to source for all the latest research on human error and its causes. Learn from experts in the field as they discuss the theoretical background of human error and its consequences, as well as practical tools for analysis and prevention. This book covers a wide range of topics, from the most basic concepts of human error analysis to advanced techniques for dealing with complex systems. It is the perfect resource for business owners, safety professionals, and anyone who wants to learn more about the human factors involved in mistakes and accidents.

In "The Follower Effect," Dr. Tony Bridwell masterfully flips the traditional script on leadership, offering a compelling narrative about the profound impact of followership. The story centers around a high-powered CEO whose cutthroat approach to business has led him to the pinnacle of success yet left him grappling with the void of unfulfilled personal connections and embattled company culture. When faced with an ultimatum, the CEO embarks on an unexpected journey back to the fundamentals of leadership, guided by his former mentor.

In Go Together, workplace positivity expert Shola Richards suggests replacing divisiveness and incivility with a commitment to living, working, and leading together to positively change the world. Go Together begins with the story of an impactful keynote speech Richards gave at a conference on workplace civility and a powerful concept: Ubuntu. A transcendent African philosophy, Ubuntu represent the power of human connectedness, compassion, kindness, and togetherness. It was the central theme of his speech on that day, and it also serves as the central theme of this book.

Celebrated workplace thought leader Elizabeth Lotardo delivers an engaging guide to owning and elevating your work experience. With tips, watchouts, and funny stories, Leading Yourself will give you the encouragement and tactics to up-level your career, even if you aren't in your dream job. You'll learn to manage your self-talk, find meaning in the mundane, optimize your time at work, and build relationships with the people who matter.

Dr. Thom Mayer knows first-hand that true leadership stems from our actions, not our positions, especially in times of crisis. Drawing on his experiences heading the 9/11 Pentagon rescue efforts, dealing with on-field emergencies in the NFL (he was at Damar Hamlin's bedside after his injury), training mobile response medical teams in Ukraine, and more, Mayer covers such topics as why trust is vital for innovation; the critical role of failure in devising new ways of leading; and more.

What began as a simple promise became an entrepreneurial journey to change an industry. In A Culture of Promise: The True Story of a Small Company’s Quest to Transform the Senior Living Industry, author Fee Stubblefield encapsulates the best insights on how to build an organization from the ground up and the challenges and opportunities the senior living industry as a whole faces. Even if you aren’t in senior living you will want to listen to this book because every family and every sector of the economy and government is touched and impacted by our country’s rapidly aging population.

Bestselling author Peter Block is a true visionary: author of the classic Flawless Consulting, his work is about empowerment, stewardship, chosen accountability, and reconciliation of community. In The Empowered Manager, he returns his eye toward management to renew our efforts to create a shift in the traditional hierarchy. Twenty years after the original book, Block talks of why it is so difficult to both open the door to empowerment and more importantly, have people walk through it.

Almost six weeks into the implementation of new strategies based on the consulting report, Bridget’s leadership team continued to hear rumblings from their direct reports. Sales continued to push back saying the way they were doing things was working fine, the company just needed to figure out how to fill their orders faster. Operations complained that they didn’t have time to implement these new procedures and keep up their current production levels. Customer service grumbled about customer complaints taking up too much of their time.

Seeking Fairness at Work examines the unwritten rules at work—rules that, when broken, keep employees from doing their best work and companies from reaching their full potential.

With the help of "The Seven Laws of the Mind," you can learn how to overcome negative thought patterns and develop a positive mindset that will help you achieve your goals. You'll discover the power of the Law of Substitution, which allows you to replace negative thoughts with positive ones. You'll also learn about the Law of Relaxation, which can help you reduce stress and anxiety and improve your overall well-being.

Entro quanto tempo bisogna rispondere alle email? È opportuno collegarsi ai propri collaboratori sui social network? Chi paga il conto a un pranzo di lavoro? La nostra vita lavorativa è costellata di dilemmi grandi e piccoli, molti dei quali non trovano risposta nelle nozioni apprese nel corso degli studi o del proprio iter formativo. Anche in ambito business, per avere successo serve un codice di comportamento condiviso, che diventa essenziale per far emergere al meglio la nostra professionalità.

In today's fast-paced, high-stakes world, unlocking our human potential has never been more critical. "Mindset Zone: Actualize Your Human Potential" by Ana Melikian, Ph.D., offers a transformative exploration into the power of mindsets to shape our lives, work, and the world around us. With compelling insights and actionable strategies, Dr. Melikian guides listeners through the intricacies of what mindsets are, the impact of our beliefs, the power of information-processing styles, and the influence of our worldviews.

What if you got access to the secret DNA that had a tiny fraction of humanity (0.2%) win 22% of all Nobel prizes and succeed disproportionately in many fields of human endeavor? What if you had a system for meeting any challenge and building success predictably— professionally and personally? Amazingly, such a toolbox has been hiding in plain view for 3,000 years. It’s… the Ten Commandments. But not the dusty Ten Commandments you know.

As the oil industry navigates an era of relentless automation and technological advancement, 'Crude Communication' emerges as a steadfast ally. Refining one's soft skills—the crucial interpersonal abilities such as effective communication, understanding, and cooperation, that breeds a supportive and productive work environment—has evolved into an indispensable cornerstone for oilfield workers.