AI is already being used inside NDIS businesses, often before owners have decided where it should be used, where it should not be used, and what safeguards need to be in place.

In this episode of the NDIS Provider Growth Journey, Michael speaks with Tania Gomez about what AI and automation really mean for NDIS and aged care providers. They discuss why ignoring AI is no longer a realistic option, especially when providers are facing tight margins, rising costs and back-office processes that take staff away from the people they are there to support.

Tania explains that AI should not be used to replace knowledge or expertise. It should help people become faster and more effective at work they already understand. When someone knows what a good policy, proposal or process looks like, AI can help them complete the manual parts more efficiently. When they do not understand the work, they may not recognise when the information AI produces is wrong.

The conversation also explores the growing problem of shadow AI. Staff are already finding their own ways to use these tools, whether business owners have approved them or not. Without clear systems, policies and training, providers can create compliance, privacy and business continuity risks without even realising it.

Tania shares how she uses AI within her own business, including turning meetings into actions, updating management tasks, completing internal audits and monitoring hundreds of pieces of legislation for changes. Rather than replacing her compliance expertise, AI has allowed her to apply that expertise more quickly and support more providers.

They also discuss Innovate Care, Tania’s AI and automation forum for NDIS and aged care providers, taking place in Sydney on 5 August 2026. The event will explore practical automation, robotics, AI governance, compliance and what care businesses need to start preparing for now.

Learn more about Tania and Innovate Care at:
https://taniagomez.com.au/innovate-care

That was a great podcast.

If you want some one-on-one support, get in touch with me, michael@athletickoala.com.au.