Confessions of a CX Executive, Episode 4

In this episode of Confessions of a CX Executive, JP Dumas speaks with Noam Blit, Director, Solutions and Customer Enablement at ID TECH. Noam is a product and commercial leader with deep experience scaling EV charging and SaaS businesses, known for turning real-world charging and adoption pain points into scalable, customer-driven solutions. His work spans payment integrations, national certification efforts, and product launches across the EV charging ecosystem, built on a mindset that ties customer trust to strong commercial outcomes.

Tune in to the episode to hear about:

* Why the industry reports 95–99% network uptime, but real-world data puts first-time charging success at just 71%

* Is EV charging really a technology problem, or is it a systems problem nobody owns?

* Noam owns three EVs and says his brakes still look brand new at 102,000 miles thanks to home charging and one-pedal driving

* What would it take to build EV charging trust the way drivers already trust a gas station?

* Noam's blueprint for fixing adoption starts with one shared definition of success, measured from the driver's seat

Learn more about Noam Blit:

* Connect with Noam on LinkedIn: https://www.linkedin.com/in/noamblit

* Book a call with Noam: https://flow.page/noamblit

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About Confessions of a CX Executive: Hosted by JP Dumas, this is where real talk meets real results. Through unfiltered conversations with CX and business leaders, the channel explores customer retention, operational execution, revenue growth, leadership, and the pressure behind performance. Part growth playbook, part leadership confessional, Confessions of a CX Executive dives into the decisions, mistakes, friction points, and business challenges that never show up on dashboards, quarterly reports, or conference stages.

* Subscribe to Confessions of a CX Executive video series on YouTube: https://www.youtube.com/@confessionsofacxexecutive

* Follow Confessions of a CX Executive account on Facebook: https://www.facebook.com/Confessionsofacxexec/

Connect with JP Dumas:

* LinkedIn: https://www.linkedin.com/in/jpdumas1/

* Book a discovery call: https://calendly.com/jpdumas23/30-minute-discovery-call-meeting?month=2026-05

Learn more about CX & Growth Strategies:

* Website: https://www.cxgrowthstrategies.com/

* LinkedIn: https://www.linkedin.com/company/cx-growth-strategies-llc