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In this episode of The LVR Podcast, Ruan Burger and Marissa Schulze dive into a topic that hits close to home for anyone who's ever waited for the perfect moment to act: imperfection. And the message is clear — progress will always beat perfection, especially in a business that's built on human connection.

Ruan opens with a challenge he puts to brokers regularly: are you honest with yourself about where you actually need to improve? It's easy to think you're communicating well, or serving clients well, until you look at the data — reviews, feedback, repeat business — and realise the gap between perception and reality. The willingness to hold the mirror up without flinching is what separates brokers who grow from those who plateau.

Marissa brings in the culture angle, noting that the businesses that thrive long-term are the ones that have baked continuous improvement into their DNA. That means trying things that might not work, taking calculated risks, and being comfortable with the fact that stepping outside your comfort zone will sometimes result in mistakes. She reframes those mistakes as exactly what they are — learning opportunities — and points out that in Australia, our cultural fear of failure often holds us back more than the mistakes themselves ever would.

Ruan rounds it out with a reminder that in broking, you're not always the one making the final decision. What you can control is the experience — how clearly you communicate, how well you prepare, and how gracefully you handle the outcomes that don't go to plan. A client who didn't get what they wanted but felt genuinely supported will still send you referrals.

The challenge: what area of your business has been stuck because you've been waiting for perfect? Start moving it today.

Ready to embrace progress over perfection? Explore the Broker Journal at successandbroker.com.au/the-broker-journal

Thank You To Our Hosts: Ruan Burger and Marissa Schulze

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