Why I Fell In Love With Hospitality (And Why It's Where Humans Get To Be Human) | Cassie Davison, Author of Stand Out Hospitality
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Why I Fell In Love With Hospitality (And Why It's Where Humans Get To Be Human) | Cassie Davison, Author of Stand Out Hospitality
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Every hospitality operator has a moment they fell in love with the industry. This is mine.
In this episode, hospitality SME expert, speaker and author Cassie Davison traces the real story behind 25 years in independent hospitality, from watching her own parents transform at the pub as a child, to her first jobs behind a bar in Manchester and a summer working at the pub by Foxton Locks. Along the way, she unpacks the three things she believes every person in hospitality falls in love with, whether they've ever put words to it or not: the service, the team, and the chaos.
This episode is for independent hospitality operators, café owners, restaurant founders, pub landlords and street food traders, and for anyone working alongside them who wants to understand what running one of these businesses actually feels like from the inside.
Cassie Davison is the author of Stand Out Hospitality, Highly Commended at The Business Book Awards 2026, and founder of Kith&Kin Hospitality. She holds an MBA and is a Fellow of the British Institute of Innkeeping (FBII), and has spent over 25 years building, losing and rebuilding hospitality businesses.
What made you fall in love with hospitality? Cassie asks every operator she meets, and she's asking you too.
📖 Stand Out Hospitality, the book: kithkinhospitality.co.uk/stand-out-hospitality
🔗 Connect with Cassie: linkedin.com/in/cassiedavison1
#StandOutHospitality #KithAndKin #IndependentHospitality #SMEHospitality #HospitalityLeadership #RestaurantOwner #CafeOwner #PubLandlord #StreetFoodBusiness #HospitalityPodcast