Why Hospital Change Fails: Lessons in Pilots, Presence, and Follow-Through—with CMO Dr. Jerry Myers
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Why Hospital Change Fails: Lessons in Pilots, Presence, and Follow-Through—with CMO Dr. Jerry Myers
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Why do hospital change efforts fail even when leaders have the data, good intentions, and a clear solution?
Dr. Jerry Myers, former chief medical officer and physician executive, shares candid lessons from initiatives that succeeded and those that did not. He explains how focused pilots, frontline involvement, and visible leadership can turn resistance into sustainable improvement.
In this episode, you’ll learn:
Why hospital-wide change efforts can fail
How small pilots can build support before broader implementation
How redesigned rounding improved communication and discharge planning
Why patients and frontline employees often see what leaders overlook
Why leaders must listen, respond honestly, and follow through
Dr. Myers leaves healthcare leaders with one essential question: “What do you need to do your job better?”