Why Consumers Hate Car Dealerships (And Why We Deserve Some of It)
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Why Consumers Hate Car Dealerships (And Why We Deserve Some of It)
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Why do so many consumers hate car dealerships, and how much of that is our own fault? In this episode of The Doug Horner Show, I sit down with Texas Car Guy for an honest conversation about the car business and the ways dealerships have become their own worst enemies. We dig into what doing business the right way actually looks like, what it’s going to take to fix the industry’s reputation, and we talk through some of Tomi Mikula of Delivrd’s takes on the dealership model. Then we tackle the direct-to-consumer debate head on: what car shoppers might not be thinking about when they picture buying without a dealer, the pitfalls nobody mentions, and why the dealership model still matters, as long as dealers earn it. Whether you’re in the business or you’ve sworn off dealerships for good, this conversation is worth your time.
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