Have you ever loved something while shopping… until the person standing next to you told you not to?

In this episode of Sorry, It’s Discontinued, Hilary talks about one of those retail situations associates know all too well: helping a customer find a fragrance, beauty product, outfit, or item they genuinely love only to watch a boyfriend, husband, mother, friend, or shopping companion completely shut it down.

After more than 25 years in retail and luxury beauty, Hilary shares the awkward balancing act associates face when they want to support the person actually shopping without starting an argument with the people shopping alongside them.

When is an opinion helpful? When does it become overbearing? And sometimes… when do you just need to let your friend buy the perfume?

Plus, this week’s Discontinued Product of the Week has a story worthy of the YSL name: Yves Saint Laurent Champagne, the 1993 fragrance that was forced to change its name after a legal battle with the Champagne wine industry. It later became Yvresse and while the original Champagne version is discontinued, Yvresse still lives on in select markets as part of YSL Beauty’s heritage fragrance collection.

Explore YSL Yvresse:
https://www.yslbeauty.co.uk/fragrances/fragrances-for-her/yvresse/yvresse/540YSL.html

If you’ve ever had someone talk you out of something you loved or you’re a retail associate who has stood behind the counter trying desperately not to say, “Just let her buy it!” this episode is for you.

🎙️ Sorry, It’s Discontinued celebrates the world of retail, the retail associates who keep it going, and the stores and brands we all love.

🌐 Visit the show: sorryitsdiscontinued.com

Have a retail memory, favorite discontinued product, store, brand, or shopping story you’d love to share? Visit the website and tell me about it.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

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