In this episode, VP of Client Partnerships, Becky Cross, sits down with Chief Strategy Officer, Fred Franks, about what AI can reliably replace today while noting “agentic AI” can take limited actions using statistical prediction and pre-programmed logic. They warn against extremes of avoiding AI entirely or trying to replace everything, emphasizing that relational work and human creativity should not be fully automated.

For leaders deciding when to invest, they recommend focusing on governance and guardrails, especially data protection, comparing data’s role in the AI revolution to electricity in the industrial revolution. They also advise professionals to intentionally learn AI skills as adoption accelerates.

For more information about AI strategy: https://www.fittechnologies.com/it-services/managed-it-msa/

In this episode, Service Delivery Director, Rob Broida, argues that “people first” and AI-enabled support are compatible, emphasizing AI as a background tool that assists humans rather than replacing them. A people-first, AI-enabled help desk should feel like the agent knows the client’s business and environment, using AI to reduce effort, provide context, summarize requests, categorize tickets, and spot patterns while keeping ownership and relationships with users. He stresses that automation should handle repeatable tasks, but humans must lead when nuance, accountability, urgency, business impact, or heightened emotions arise, avoiding frustrating handoffs. Key AI adoption mistakes include automating before documenting processes and using AI primarily for cost cutting, which can create “fast mess.” FIT avoids pitfalls by automating documented low-friction work, keeping clear human escalation paths, and measuring quality, resolution, satisfaction, and confidence—not just speed.

Learn more: https://www.fittechnologies.com/it-services/managed-it-msa/

On this episode of What The Tech, host and FIT’s VP of Client Partnerships Becky Cross talks with CEO Adam Tubbs about what responsibility and real ownership look like in an ESOP. You’ll hear Adam talk about how ownership shows up when goals and accountability cascade through department-level VTOs (Vision Traction Organizer within EOS), empowering teams with measurable outcomes tied to company goals, continuous improvement, and peer recognition aligned to the core value “own it.” He explains his leadership shift toward making decisions in the best interest of all employee-shareholders and advises leaders to build trust, avoid micromanagement, and provide clear priorities and measurables so employees know if they’re “winning.” For organizations considering an ESOP, he stresses the hardest truth is the need for transparency, clarity of vision, and connection across all levels.

For more information on the culture at FIT, visit our website: https://www.fittechnologies.com/our-story/

In this episode, VP of Client Partnerships, Becky Cross, sits down with senior technology strategist, Pat McGuinness, about hidden IT costs that quietly reduce margins, slow growth, and increase risk. You’ll hear Pat talk about reactive IT and poor lifecycle management, where small daily slowdowns from aging devices and systems add up to significant annual labor cost. He also discusses how complexity from overlapping tools, shadow IT, and legacy systems creates security gaps, missed feature benefits, and surprise budget hits. Visibility and proactive planning—especially budgeting for regular hardware, endpoint, and software refreshes—help reduce long-term spend, improve compliance posture, and avoid larger, delayed replacement projects.

To learn more about managed services: https://www.fittechnologies.com/it-services/managed-it-msa/

In this episode, we explore the qualities to look for when selecting a primary guide or partner in your journey. While being responsive and handling immediate issues like a firefighter are valuable traits, it is essential to have someone who can effectively navigate and guide you through your long-term goals and challenges. This episode emphasizes the importance of finding a partner who will be reliable and supportive when you need them most, particularly in your absence.

In this episode of What The Tech, Becky Cross, VP of Client Partnerships, discusses the critical topic of data privacy with Jason Collins, FITs Chief Information Security Officer. They explore the misconceptions and risks associated with data retention from a C-level perspective and discuss how ingrained data privacy culture can quickly restore trust following breaches. Jason shares insights on the significance of both logical and physical data privacy and offers advice on proactive measures to manage data privacy effectively. They also touch on the amplified risks that emerging technologies like AI pose to data privacy. Tune in to learn essential strategies and best practices to safeguard your organization’s data.

In this episode of What The Tech, host and VP of Client Partnerships, Becky Cross, is joined by Adam Tubbs, CEO at FIT Technologies, to discuss the pivotal role emerging technologies like AI and advanced cybersecurity play in driving business growth. The conversation delves into AI's impact on productivity, the importance of cybersecurity in decision-making, and the adaptation to hybrid work environments post-COVID. They also explore strategies for executives to increase their technology proficiency and the need for mutual ownership between IT departments and leadership. Tune in to learn how these elements are shaping growth strategies for businesses looking towards 2026.

In this episode, FIT’s Chief Operating Officer Ali Tubbs Amato discusses the importance of starting to document your processes from your current state with VP of Client Partnerships, Becky Cross. Ali emphasizes that everyone has to start somewhere, and it's crucial to begin with what you know and gradually build upon it. There's no need for perfection or extensive backtracking. By starting today, you can continue to refine and grow your documentation over time.