『What the NHS Needs to Get Right About Operating Models? with Suzanne Rankin』のカバーアート

What the NHS Needs to Get Right About Operating Models? with Suzanne Rankin

What the NHS Needs to Get Right About Operating Models? with Suzanne Rankin

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In this episode of the Delivery by Design Podcast, Alastair Mitchell-Baker speaks with Suzanne Rankin, former Chief Executive Officer at Cardiff and Vale University Health Board and the newly appointed Chief Executive Officer of Hampshire and Isle of Wight Healthcare NHS Foundation Trust, about leadership, operating models, and redesigning healthcare organisations for the future.Suzanne shares her journey from registered nurse and Royal Navy medical service leader to chief executive of large and complex healthcare organisations. She explains why an operating model is more than organisational structure.The conversation explores lessons from military leadership doctrine, the importance of consistency and organisational memory, and how healthcare systems can work across organisational boundaries to deliver more integrated, neighbourhood-based care. Suzanne also reflects on how her nursing values have shaped her leadership approach, the changing role of ward leadership, and why visible, compassionate leadership remains essential in modern healthcare.Key Takeaways:Why an operating model must connect strategy, culture, systems, and behaviours to effective delivery.How military leadership doctrine provides lessons for consistency, trust, and organisational alignment.Why continuity of leadership and corporate memory are critical for long-term organisational performance.How integrated planning across health and care systems can improve patient pathways.Why neighbourhood health models require new ways of working across acute, community, primary, and social care.How Suzanne’s nursing values continue to shape her approach to leadership.How visible leadership and listening to staff and patients help create sustainable change.Noteworthy Quotes:“An operating model is the way we organise ourselves, and that can be structure, but it is certainly not structure alone.” – Suzanne Rankin“Linking strategy to delivery is the bit between — that is your operating model.” – Suzanne Rankin“If you have to use your rank to get something done, then you are failing as a leader.” – Suzanne Rankin“Consistency in the NHS is not spoken about enough and should be sought more often.” – Suzanne Rankin“Designing an operating model is quite straightforward. Implementing one is a whole different beast.” – Suzanne Rankin“The best clinical tool in your toolbox is your eyeball followed by your nose and your ears and your mouth.” – Suzanne Rankin“Every day I’m learning something.” – Suzanne RankinKey Timestamps00:00 - Introduction: Suzanne Rankin’s leadership journey from nursing to chief executive01:57 - What does an operating model mean in practice?05:34 - The challenges facing modern healthcare organisations08:51 - Building consistent leadership approaches across healthcare14:32 - Relationships, trust, and leading across healthcare systems16:20 - Creating integrated, patient-centred pathways across organisations21:03 - Breaking down barriers between primary, community, and acute care26:10 - Challenging outdated processes and removing unnecessary rules28:12 - How nursing values shaped Suzanne’s leadership approach31:33 - How healthcare delivery has changed for frontline nurses35:48 - Strengthening ward leadership and empowering frontline teams39:01 - Beginning a new leadership role through listening and learning40:33 - Resilience, vulnerability, and leading through difficult times43:05 - Closing reflections on leadership and healthcare transformationDisclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.Follow Our Guest, Suzanne Rankin:Suzanne Rankin LinkedIn: https://www.linkedin.com/in/suzanne-rankin-2a277028/ Cardiff and Vale University Health Board LinkedIn: https://www.linkedin.com/company/cardiff-and-vale-university-health-board/ Hampshire and Isle of Wight Healthcare NHS Foundation Trust Website: https://hiowhealthcare.nhs.uk/ Connect with the Host, Alastair Mitchell-Baker:LinkedIn: https://www.linkedin.com/in/alastair-mitchell-baker-a01babb/Follow our Colleagues from Tricordant: Andrew Liles: https://www.linkedin.com/in/andrew-liles-282b1792/ Yasmin Wills: https://www.linkedin.com/in/yasmin-wills-b72535146/ Nick Richmond: https://www.linkedin.com/in/nickgmrichmond/ Helen Blanchard: https://www.linkedin.com/in/helenblanchard21/ More from Tricordant:Website: https://www.tricordant.com/YouTube: https://www.youtube.com/channel/UCo2WP_UCnm-tszOIc87O36QLinkedIn: https://www.linkedin.com/company/tricordant-ltd/Email: office@tricordant.com Follow the Podcast:Apple Podcasts: https://podcasts.apple.com/us/podcast/delivery-by-design/id1884004753Spotify: https://open.spotify.com/show/1FZ3DP0DcivWcXv8bJH3Hw?si=64f2414b3fbd44cc
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