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What the Fixed Ops?! (WTF?!)

What the Fixed Ops?! (WTF?!)

著者： Russell Hill Charity Dunning
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Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast.

Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.Russell Hill 出世 就職活動 政治・政府 経済学
エピソード
  • Why Saturdays Kill Service Revenue: With David Anderson

    Why Saturdays Kill Service Revenue: With David Anderson
    2026/07/06
    In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with David Anderson, CEO and co-founder of EvenFlow AI, for a fascinating conversation about service department optimization, predictive analytics, artificial intelligence, dealership operations, and the human side of leadership.

    David shares his unconventional journey from academia and applied mathematics to airlines, healthcare, and ultimately automotive retail. Drawing on years of experience helping organizations optimize complex scheduling and capacity challenges, he explains why dealership service departments continue to struggle with bottlenecks, long wait times, unpredictable workloads, and missed revenue opportunities.

    The conversation also takes a deeper turn as David shares his personal battle with cancer and how facing mortality transformed his perspective on leadership, purpose, family, and business. His story offers a powerful reminder that success is ultimately measured by impact, relationships, and the people we serve.

    We talk about:
    • Why dealership service departments struggle with scheduling
    • The hidden revenue lost through operational bottlenecks
    • What automotive can learn from healthcare and airlines
    • How predictive analytics improves service department efficiency
    • Why customer wait times remain a major challenge
    • The difference between AI hype and real-world applications
    • What cancer taught David about purpose and perspective
    • Why the human element remains critical in an AI-driven future

    David also shares valuable insights on technician productivity, customer retention, operational efficiency, dealership culture, and why technology should empower people—not replace them.

    His message is clear: the future of fixed operations isn't about replacing human expertise with AI. It's about using data, analytics, and intelligent tools to help service teams work smarter, deliver better customer experiences, and create more productive and profitable operations.

    This is an insightful conversation about dealership service operations, artificial intelligence, predictive analytics, leadership, customer experience, and the personal journeys that shape great leaders.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!

    #podcast #automotive #fixedops #dealershipservice #artificialintelligence #predictiveanalytics #serviceoperations #fixedoperations #dealershipmanagement #leadership
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    56 分
  • The Mobile Service Revolution with Nolan Armpriester

    The Mobile Service Revolution with Nolan Armpriester
    2026/07/20
    In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Nolan Armpriester, General Manager of Twin Pines Ford of Hamburg, for an insightful conversation about dealership leadership, fixed operations, mobile service, customer retention, and why the future of automotive service is happening outside the four walls of the dealership.

    Drawing on decades of experience working his way from service advisor to general manager, Nolan shares how process, accountability, and people-first leadership have shaped his career. He explains why the best leaders create systems that empower their teams, why dealership culture starts with leadership, and how treating employees like family ultimately creates a better customer experience.

    The conversation also dives deep into one of the fastest-growing opportunities in fixed operations—mobile service. Nolan explains why many dealerships mistakenly believe mobile service doesn't "pencil," how it creates new revenue streams through retail and commercial fleet customers, and why convenience is quickly becoming the biggest competitive advantage in automotive service.

    We talk about:
    • Why leadership is different from management
    • Building a process-driven culture that creates accountability
    • Why employees come before customers
    • The biggest financial opportunities dealers overlook
    • How mobile service is transforming fixed operations
    • Why pickup and delivery increases customer retention
    • Growing commercial fleet business through mobile service
    • Why convenience is becoming the future of dealership service
    • The importance of vendor partnerships over vendor relationships
    • Lessons learned from ASOTU CON and the Year of the Human

    Nolan also shares practical advice for dealerships looking to launch mobile service, improve technician productivity, strengthen dealership culture, and build long-term customer loyalty through better leadership and operational discipline.

    His message is clear: the dealerships that win tomorrow won't simply have better technology—they'll have stronger leaders, better processes, and a relentless commitment to creating convenient, relationship-driven experiences for both employees and customers.

    This is a must-listen conversation about dealership leadership, mobile service, fixed operations, customer retention, fleet service, accountability, dealership culture, and the future of automotive retail.

    BE THE FIRST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!

    #podcast #automotive #fixedops #mobileservice #dealershipservice #leadership #dealershipmanagement #customerexperience #fleetservice #automotive
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    51 分
  • Leadership Begins in the Mirror with David Long

    Leadership Begins in the Mirror with David Long
    2026/08/03
    In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome David Long, founder of David J. Long Coaching & Performance, creator of Pandemic of Positivity, and author of Step Zero, for an inspiring conversation about leadership, personal growth, accountability, and the mindset that separates great leaders from everyone else.

    David shares his incredible journey from addiction, homelessness, and recovery to becoming one of the automotive industry's most respected leadership coaches. He explains why lasting success doesn't begin with better processes or new technology—it starts with what happens before every decision: your mindset, your energy, your attitude, and your approach. Drawing from nearly four decades of personal growth and leadership experience, David reveals why "Step Zero" is the foundation for every successful leader.

    The conversation explores the importance of personal responsibility, self-awareness, positive influence, and building a culture where people thrive. David also shares the powerful life experiences that inspired Step Zero, the lessons he's learned coaching dealerships across the country, and why leadership is ultimately about helping others become the best version of themselves.

    We talk about:
    • Why leadership starts before any process or strategy
    • The meaning behind "Step Zero"
    • Why your mindset determines your results
    • How to own your energy, attitude, and approach
    • The power of accountability and self-awareness
    • Why leaders must work on themselves first
    • How recovery shaped David's leadership philosophy
    • Building positive dealership cultures that last
    • Why serving others creates lasting success
    • Daily habits that help great leaders reset and grow

    David also shares practical insights on developing stronger leaders, creating high-performing teams, building meaningful relationships, and why true leadership begins when you take responsibility for the person in the mirror.

    This is an inspiring conversation about leadership, personal transformation, dealership culture, accountability, mindset, and becoming the kind of leader people genuinely want to follow.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!

    #podcast #automotive #fixedops #leadership #dealershipleadership #personaldevelopment #dealershipculture #accountability #growthmindset #automotiveindustry
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    43 分
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