What separates a great shop from everybody else?

Patty Ruggia has spent years seeing dealerships from the recruiting side. Jade Price sees the industry from inside the workshop. Their answers point back to the same things: leadership, recognition, communication, customer experience, and the culture created inside the shop.

We also get into why constantly correcting people can destroy trust, why great shops make customers feel like part of the community, and how the attitude of one leader can spread through an entire team.

What did the best shop you’ve ever worked in do differently?

Drop it in the comments.

Negative Pushes.

Positive Pulls.

God Bless.

j.

Featuring:

Patty Ruggia

https://www.linkedin.com/in/patty-ruggia-07913863/

https://www.linkedin.com/company/autocanada

Jade Price

https://www.linkedin.com/in/jade-price-4675016b/

https://www.instagram.com/theautomotivecapture/

https://www.tiktok.com/@theautomotivecapture

Hosted by Joshua Taylor

Listen to The Wrench Turners Podcast:

Spotify:

https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb

Instagram:

https://www.instagram.com/mrjoshuataylor/

LinkedIn:

https://www.linkedin.com/in/mrjtaylor/

⚠️ Disclaimer:

I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.

Chapters

00:00 Season 4 Finale

01:05 What Great Shops Do

02:08 Leadership Starts at Top

03:42 Praise Before Criticism

06:49 Make Customers Feel Welcome

08:49 Your Shop Has a Vibe

09:57 Leadership That Spreads

11:47 Negative Culture Costs

12:27 The Biggest Change

13:28 Closing Season 4