『What Is The Worth Of Superfans?』のカバーアート

What Is The Worth Of Superfans?

What Is The Worth Of Superfans?

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Super fans are where every conversation about belonging eventually lands, and where marketers most reliably fool themselves. This episode weighs what that small, loud fraction of a customer base is really worth: the co-creation and feedback loops that make them genuinely valuable, the word-of-mouth reach they're assumed to have, and the point where fandom hardens into gatekeeping and starts working against growth. It runs through Lego's adult fans, Vaseline's catalogue of unofficial uses, an Xbox community programme from 2005, and the awkward case for the ivory tower — brands that built devotion by refusing to engage at all. Part two of two, following last week's episode on belonging.

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