『What If Software Only Got Paid When You Succeeded?』のカバーアート

What If Software Only Got Paid When You Succeeded?

What If Software Only Got Paid When You Succeeded?

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For decades, software companies got paid the same way whether you succeeded or failed. You bought the licenses, you paid the bill, and if nobody at your company ever figured out how to use the thing — well, that was your problem.A new generation of companies is making a much riskier promise. If the software doesn’t deliver the result, you don’t pay.We’ll look at the support platforms betting their revenue on something they call an outcome — and the surprisingly slippery question of what counts as one. We’ll meet the former Salesforce co-CEO trying to rewrite the business model he helped build. And we’ll visit a 1960s jet engine factory that figured all of this out before software existed.Sierra and Outcome-Based PricingSierra - Outcome-Based Pricing for AI AgentsSierra - OutcomemaxxingSierra - Bret Taylor on AI Agents, Outcome-Based Pricing, and the OpenAI BoardFin (Intercom) Outcome PricingFin - PricingFin - Pricing Outcomes ExplainedFin - Pricing FAQsFin - Pricing Metric UpdateZendesk Automated and Verified ResolutionsZendesk - About Automated Resolutions for AI AgentsZendesk - Announcing Changes to AI Agent ReportingZendesk - Analyzing AI Agent PerformanceZendesk - Announcing Unified Conversation StatusesZendesk - About Automated Resolution TiersZendesk - AI Trust at ZendeskSalesforce Agentforce PricingSalesforce - Agentforce Flexible Pricing Announcement (May 2025)Salesforce - Agentforce PricingSalesforce - What Are Flex Credits?Chargeflow Success-Based PricingChargeflow - Pricing and Success FeeChargeflow - Chargeback RecoveryChargeflow - How Automated Dispute Management Transforms Chargeback RecoveryRolls-Royce TotalCare / Power by the HourRolls-Royce - TotalCareRolls-Royce - TotalCare ExplainedSEC Filing - Hawaiian Airlines TotalCare AgreementMorgan Lewis - A Practical Guide to Aircraft Engine RPFH AgreementsMetrics and Incentive ResearchManheim & Garrabrant - Categorizing Variants of Goodhart’s Law (arXiv)Thomas & Uminsky - Reliance on Metrics is a Fundamental Challenge for AI (arXiv)NBER Working Paper 31353 - Pay-for-Performance in Dialysis (2023)Johns & Taylor (Internal Spots)Experience Helpdesk
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