On this episode of Patients Win, Dr. Jonathan Bushman and Troy Reichert set aside business models and policy talk to get personal, digging into the real patient stories that have shaped their mission in healthcare. From moments of heartbreak and frustration to examples of advocacy that truly changed lives, they explore how deeply the patient experience drives their commitment to challenging the healthcare status quo. You’ll hear powerful reminders of how the system’s complexity, lack of price transparency, and broken trust can literally be life or death, and how reimagining healthcare around real people can make all the difference. Tune in for a raw, honest conversation that puts people, not profits, at the center of every decision.

Timestamps:

00:00 Impact of patient experiences

03:15 Discovering clinician roles in decision-making

06:49 Complexity of Medical Billing

11:38 Combining plan design and patient care

14:41 Exceptional patient care experience

17:34 Finding affordable medication options

20:29 The essence of helping others

23:10 Negotiating contract terms

28:31 Surgery postponed, patient stays local

32:04 Rethinking Medical Decision-Making

34:40 Being a physician as an advantage

39:22 Educating colleagues on health benefits

42:12 Educating about healthcare costs

46:35 Impact of provider sellout on care

48:01 Concerns about healthcare costs and delays

54:00 Seeing problems from new angles

55:05 Cost-effective cochlear implants

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”